Members: Troubleshooting athenaTelehealth Audio Issues: PC | Scribe

    Members: Troubleshooting athenaTelehealth Audio Issues: PC

    • Porche Gourdine |
    • 5 steps |
    • 16 seconds

    Introduction for Audio Troubleshooting

    alert ordinal icon
    Alert! To prepare for Audio Troubleshooting, make you have complete the following items: 1. Make sure you are not accessing your visit using Incognito mode or Private mode in your browser. 2. Connecting to an ethernet cord from the internet modem to avoid using WiFi or moving closer to a router if possible. 3. Closing other applications and limiting others from streaming content on the same internet connection. 4. Allowed athenaTelehealth permission to access your camera and microphone
    1
    Navigate to <https://telehealth.px.athena.io/device-check/speaker>to complete a Device Check for the speaker. Please review the steps in this [guide](https://scribehow.com/shared/How_To_Perform_Telehealth_Device_Check__77uQcFg3Sk62r40B5f9xoA).

    Troubleshooting PC Audio Issues

    2
    **Make sure your volume is up on your computer and that it's not set to mute.** Adjust accordingly to see if the sound improves.
    **Make sure your volume is up on your computer and that it's not set to mute.** Adjust accordingly to see if the sound improves.
    3
    **If you are using headphones or external speakers, make sure they are plugged in all the way.** If the sound quality is still not good, unplug these devices to see if the sound comes out of the computer's built-in speakers.
    **If you are using headphones or external speakers, make sure they are plugged in all the way.** If the sound quality is still not good, unplug these devices to see if the sound comes out of the computer's built-in speakers.
    4
    **If you’re using a Bluetooth device, make sure your device has been paired with the computer you’re using to have your call.** Steps for this can be reviewed here: <https://support.microsoft.com/en-us/windows/pair-a-bluetooth-device-in-windows-2be7b51f-6ae9-b757-a3b9-95ee40c3e242>
    information ordinal icon
    Tip! Unplugging all connected devices and checking the sound could help you find the problem. Once the problem is found, you can choose to gradually plug the other devices back into the computer to see if the audio continues to work.
    5
    **Make sure the correct audio playback (output) device is selected for sound in your settings.** To confirm, click the **volume icon** and then the currently selected device. Review the device options available and select the one you would like to use for the call.
    **Make sure the correct audio playback (output) device is selected for sound in your settings.** To confirm, click the **volume icon** and then the currently selected device. Review the device options available and select the one you would like to use for the call.
    alert ordinal icon
    The audio issue should be resolved after following the above steps. If the issue persists and also seems to be affecting other applications on your computer, follow [these steps](https://support.microsoft.com/en-us/windows/fix-sound-or-audio-problems-in-windows-73025246-b61c-40fb-671a-2535c7cd56c8#ID0EDBD=Windows_11).