Submit an Incorrect Pay Form - Missing Hours, Missing Check/Direct Deposit, or Paid Wrong Rate/Position

This guide provides a straightforward process for submitting an Incorrect Pay Form to report missing hours, missing check/direct deposit, or paid wrong rate/position, ensuring you get compensated accurately. By utilizing this guide, you can efficiently resolve payroll discrepancies without confusion, saving you time and stress, ensuring your pay reflects your actual work hours.

Julie Dodge
20 steps
2 minutes

Enter Time Online

Navigate to UKG<https://secure4.entertimeonline.com/ta/6014395.home?rnd=APH&showAdmin=1&sft=PFTZAHRMGI&ActiveSessionId=20544079002#home>

Click here.

Click "My HR"

Click "Forms"

Click "Other Forms"

Locate "Incorrect Pay Form"

Click "+ add" on the far right

In this example, we are reporting missing hours so we select the **Hours** radio button. But this is where you tell us what you are missing - **Hours**, a **Check**, or a **Direct Deposit**. If you were paid, but at the wrong rate/wrong position, complete the next section.

Click to enter the pay date of the missing hours.

The Pay Date is May 23, 2025 for this example.

If you need Pay Dates, you can find them on the YCO Company Hub Dashboard tab in UKG.

Enter the total number of hours missing from this pay date, and the Rate you should be paid.

Click "Save"

Click "OK"

Click "Sign"

Enter your UKG password in the "Password" field.

Click "I Agree"

Click "Submit"

Click "OK" The form will go to your supervisor for approval before moving to HR & Payroll for processing.