Module 7 - Collecting logs for support troubleshooting | Scribe

    Module 7 - Collecting logs for support troubleshooting

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        The collecting logs for support troubleshooting module is essential to collect all logfiles in an archive file so that they can be uploaded to Dell Technologies support to facilitate troubleshooting.

        Generating Support Bundle

        1
        From the masthead navigation, click to access the System Settings list and click Support
        2
        Select Support Bundles and click Generate Log Bundle.
        3
        The operation status is displayed as Generation in Progress. When the operation is completed, the operation status is displayed as Complete.

        Downloading a support bundle

        4
        To download a support bundle, select the support bundle, which is displayed for a complete or partially complete generated support bundle. NOTE: If the support bundle status is Generation in Progress or Failed, you cannot download it.

        Deleting a Support Bundle

        5
        To delete a support bundle, select the support bundle and click Delete. Click Delete again to confirm the request.

        Conclusion

        6
        The collecting logs for support troubleshooting module is essential to collect all logfiles in an archive file so that they can be uploaded to Dell Technologies support to facilitate troubleshooting.