**This document applies to the following user roles within Omnia:**

- **Account Administrator**
- **Partner Administrator**

**Navigate to Call Flows:**

- Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in.

- Click the **Phone System** tab to expand it, then select **Call Flows**.

**Navigate to Call Flows:**

- Go to the [**Admin Portal**](https://app.voxo.co/) and sign in.

- Click the **Phone System** tab to expand, then select **Call Flows**.

**Add New Call Flow**:

- Click **Add New**.

**Name the Call Flow:**

- Enter a descriptive name for your new call flow in the **Name** field.

**Configure the Call Flow:**

- Use the visual editor to drag and drop elements such as [**Time Of Day**](https://scribehow.com/shared/Omnia_Admin_Time_of_Days__xlwTGQXtSpmT4nMpHnmq-w?referrer=documents), [**Call Group**](https://scribehow.com/shared/Omnia_Admin_Call_Groups__new4XpZBTwKeEYeYxm88ng?referrer=documents)**, [Voicemail](https://scribehow.com/shared/Omnia_Admin_Voicemails__avd1aEdzQJapD-KxgaffoA?referrer=documents)**, etc., to define the call routing logic.
- Customize each action as needed.

**Example Call Flow**:

- Route incoming calls to a **Time of Day** rule for Monday to Friday, 8 AM - 5 PM EST.
  - Within this time, calls route to a **call group**.
  - On timeout, calls go to **voicemail**.
  - Outside of this time, calls route to an employee's cellphone (**custom destination**).

**Save the Call Flow:**

- Once you have configured the call flow, click **Create**, then **Yes** to finalize and save your settings.

**Call Flow Management Buttons**:

- **Undo**: Click this button to reverse the last action you performed.
- **Redo**: Click this button to reapply an action that you undid.
- **Zoom**: Use these buttons to zoom in or out of the call flow diagram for better visibility.
- **Export PNG**: Click this button to export the current call flow diagram as a PNG image for documentation or sharing purposes.

**Edit Call Flow**:

- Click on the call flow you want to edit or click the **Edit** button next to it.
- **Delete Objects**: Click the object, then click **Remove (Del)** "X" to remove an object from the call flow.
- **Save Changes**: Click **Save**, then **Yes** to confirm your changes.

**Edit Call Flow:**

- Select an existing call flow or click the edit icon next to it to view and modify its details.
- Use the visual editor to drag and drop elements such as **Time Of Day**, **Call Group**, **Voicemail**, etc., to define the call routing logic.
- Click on a call flow element to select and make changes, like changing the timeout for a call group from voicemail to a custom destination.
- Click the red x icon to delete a call flow element.
- Click **Save**, then **Yes** to confirm your changes.

**Delete a Call Flow:**

- Click the **Delete** button next to the Call Flow.
- Click **Yes** to confirm the deletion.

Voxo

Call Flows define how calls are routed within your organization. This guide provides an overview of creating and managing Call Flows in the Omnia Admin Portal, visually representing routing based on conditions like time of day, specific groups, and voicemail routing. An example call flow is included for reference.

Omnia Admin: Call Flows

Accessing Call Flows

Adding a New Call Flow

Naming the Call Flow

Configuring the Call Flow

Example Call Flow

Saving the Call Flow

Call Flow Management Buttons:

Editing a Call Flow

Deleting a Call Flow

Search and Sort