**This document applies to the following user roles within Omnia:**

- **Account Administrator**
- **Partner Administrator**

**Navigate to Call Groups**:

- Go to the [**Admin Portal** ](https://app.voxo.co/dashboard)and sign in.
- Click the **Phone System** tab to expand it, then select **Call Groups**.

**Create a Call Group**:

- Click **Add New**.

**General Settings:**

- **Call group extension**: Enter the [**extension**](https://scribehow.com/shared/Omnia_Admin_Extensions__-L9BuyfORwK9dnYrMhXwQg?referrer=documents) number for the call group.
- **Call group name**: Provide a descriptive name for the call group.
- **Branch**: Select a [**branch**](https://scribehow.com/shared/Omnia_Admin_Branches___UJ4yv5wT1qKlkNTqkRvUA) to assign if applicable.

**Enable Additional Features**:

- **Enable music on hold**: Check this box if you want callers to hear [**music**](https://scribehow.com/shared/Omnia_Admin_Music_On_Hold__Xm10itWOQ5yINYODN6QQcQ?referrer=documents) while on hold.
- **Enable skipping extension if on a call**: Check this box to skip extensions that are currently on a call.
- **Allow find me, follow me**: Enable this feature if you want calls to follow the user.

**Configure Ring Strategy:**

- **Ring all**: Select this option to ring all extensions in the group simultaneously.
  - **Select ring time (rings)**: Choose the number of rings.
- **Sequence**: Select this option to ring extensions one after another in a specific order.
  - **Enable looping**: Check this box to loop back to the beginning if not answered.
  - **Select ring time (rings)**: Choose rings before moving to the next extension.
  - **Select dial timeout (rings)**: Choose total rings before forwarding to timeout destination.

**Configure Ring Strategy:**

- **Ring all**: Select this option to ring all extensions in the group simultaneously.
  - **Select ring time (rings)**: Choose the number of rings.
- **Sequence**: Select this option to ring extensions one after another in a specific order.
  - **Enable looping**: Check this box if you want the call to loop back to the beginning of the sequence if not answered.
  - **Select ring time (rings)**: Choose the number of rings before moving to the next extension in the sequence or before the call is considered unanswered.
  - **Select dial timeout (rings)**: Choose the total number of rings before the call is forwarded to the timeout destination if not answered.

Click the "Select ring time (rings)" field.

Click the "Select dial timeout (rings)" field.

**Timeout Destination:**

- **Destination type**: Select the action if the call isn't answered within the ring time.
- **Select destination**: Choose the specific endpoint based on the destination type.
- **Add a Destination**: Click to configure multiple destinations (button appears based on the selected destination type).
- **Reorder**: Use to reorder destinations by clicking and dragging.
- **Delete**: Click to remove a destination.

**Unconditional Forwarding:**

- **Enable unconditional forwarding**: Check this box to forward all calls to a specified destination unconditionally.
- **Destination type**: Use the dropdown menu to select the type of destination.
- **Select destination**: Choose the specific destination from the available options.
- **Reorder**: Use to reorder destinations by clicking and dragging.
- **Delete**: Click to remove a destination.

**Unconditional Forwarding:**

- **Enable unconditional forwarding**: Check this box to forward all calls to a specified destination unconditionally.

**Navigate to the Destinations Tab:**

- **Destination Type:** Select the type of destination, which includes [**Custom**](https://scribehow.com/shared/Omnia_Admin_Custom_Destinations__UhdCAL0gSv2KBHRBil5DnQ?referrer=documents) or **Ring an Extension**.

- **Select Destination:** Choose the specific destination based on the type selected.

- **Order of Destinations:** If using the "Sequence" ring strategy, ensure the order reflects the desired call routing sequence.

- **Add a Destination:** Click to include additional destinations.

- **Reorder**: Use to reorder destinations by clicking and dragging.

- **Delete**: Click to remove a destination.

- Navigate to the **Destinations** tab to assign specific extensions or actions for the call group.
- **Destination type**: Select the type of destination.
- **Select destination**: Choose the specific destination based on the type selected.
- **Order of Destinations**: If using the "Sequence" ring strategy, ensure that the order of the destinations reflects the desired call routing sequence.
- Click **Add a destination** to include additional destinations.

**Review and Create**:

- Review all details to ensure accuracy.
- Click **Create** to save the call group.
- Click **Yes** to confirm.

**Review and Create:**

- After filling in all necessary details and optional features, review your entries to ensure accuracy.
- Click the **Create** button to save and activate the call group.

Voxo

A call group routes incoming calls to a specific group of users. This guide provides step-by-step instructions for creating and managing call groups in the Omnia Admin Portal.

Omnia Admin: Call Groups

Accessing Call Groups

Creating a Call Group

General Settings

Enable Additional Features (Optional)

Configure Ring Strategy

Timeout Destination

Unconditional Forwarding

Assigning Specific Extensions or Actions

Review and Create

Editing a Call Group