Omnia Admin: Call Groups | Scribe

    Omnia Admin: Call Groups

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      **This document applies to the following user roles within Omnia:** - **Account Administrator** - **Partner Administrator**

      Accessing Call Groups

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      **Navigate to Call Groups**: - Go to the [**Admin Portal** ](https://app.voxo.co/dashboard)and sign in. - Click the **Phone System** tab to expand it, then select **Call Groups**.
      **Navigate to Call Groups**: - Go to the [**Admin Portal** ](https://app.voxo.co/dashboard)and sign in. - Click the **Phone System** tab to expand it, then select **Call Groups**.

      Creating a Call Group

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      **Create a Call Group**: - Click **Add New**.

      General Settings

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      **General Settings:** - **Call group extension**: Enter the [**extension**](https://scribehow.com/shared/Omnia_Admin_Extensions__-L9BuyfORwK9dnYrMhXwQg?referrer=documents) number for the call group. - **Call group name**: Provide a descriptive name for the call group. - **Branch**: Select a [**branch**](https://scribehow.com/shared/Omnia_Admin_Branches___UJ4yv5wT1qKlkNTqkRvUA) to assign if applicable.
      **General Settings:** - **Call group extension**: Enter the [**extension**](https://scribehow.com/shared/Omnia_Admin_Extensions__-L9BuyfORwK9dnYrMhXwQg?referrer=documents) number for the call group. - **Call group name**: Provide a descriptive name for the call group. - **Branch**: Select a [**branch**](https://scribehow.com/shared/Omnia_Admin_Branches___UJ4yv5wT1qKlkNTqkRvUA) to assign if applicable.

      Enable Additional Features (Optional)

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      **Enable Additional Features**: - **Enable music on hold**: Check this box if you want callers to hear [**music**](https://scribehow.com/shared/Omnia_Admin_Music_On_Hold__Xm10itWOQ5yINYODN6QQcQ?referrer=documents) while on hold. - **Enable skipping extension if on a call**: Check this box to skip extensions that are currently on a call. - **Allow find me, follow me**: Enable this feature if you want calls to follow the user.
      **Enable Additional Features**: - **Enable music on hold**: Check this box if you want callers to hear [**music**](https://scribehow.com/shared/Omnia_Admin_Music_On_Hold__Xm10itWOQ5yINYODN6QQcQ?referrer=documents) while on hold. - **Enable skipping extension if on a call**: Check this box to skip extensions that are currently on a call. - **Allow find me, follow me**: Enable this feature if you want calls to follow the user.

      Configure Ring Strategy

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      **Configure Ring Strategy:** - **Ring all**: Select this option to ring all extensions in the group simultaneously. - **Select ring time (rings)**: Choose the number of rings. - **Sequence**: Select this option to ring extensions one after another in a specific order. - **Enable looping**: Check this box to loop back to the beginning if not answered. - **Select ring time (rings)**: Choose rings before moving to the next extension. - **Select dial timeout (rings)**: Choose total rings before forwarding to timeout destination.
      **Configure Ring Strategy:** - **Ring all**: Select this option to ring all extensions in the group simultaneously. - **Select ring time (rings)**: Choose the number of rings. - **Sequence**: Select this option to ring extensions one after another in a specific order. - **Enable looping**: Check this box to loop back to the beginning if not answered. - **Select ring time (rings)**: Choose rings before moving to the next extension. - **Select dial timeout (rings)**: Choose total rings before forwarding to timeout destination.

      Timeout Destination

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      **Timeout Destination:** - **Destination type**: Select the action if the call isn't answered within the ring time. - **Select destination**: Choose the specific endpoint based on the destination type. - **Add a Destination**: Click to configure multiple destinations (button appears based on the selected destination type). - **Reorder**: Use to reorder destinations by clicking and dragging. - **Delete**: Click to remove a destination.
      **Timeout Destination:** - **Destination type**: Select the action if the call isn't answered within the ring time. - **Select destination**: Choose the specific endpoint based on the destination type. - **Add a Destination**: Click to configure multiple destinations (button appears based on the selected destination type). - **Reorder**: Use to reorder destinations by clicking and dragging. - **Delete**: Click to remove a destination.

      Unconditional Forwarding

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      **Unconditional Forwarding:** - **Enable unconditional forwarding**: Check this box to forward all calls to a specified destination unconditionally. - **Destination type**: Use the dropdown menu to select the type of destination. - **Select destination**: Choose the specific destination from the available options. - **Reorder**: Use to reorder destinations by clicking and dragging. - **Delete**: Click to remove a destination.
      **Unconditional Forwarding:** - **Enable unconditional forwarding**: Check this box to forward all calls to a specified destination unconditionally. - **Destination type**: Use the dropdown menu to select the type of destination. - **Select destination**: Choose the specific destination from the available options. - **Reorder**: Use to reorder destinations by clicking and dragging. - **Delete**: Click to remove a destination.

      Assigning Specific Extensions or Actions

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      **Navigate to the Destinations Tab:** - **Destination Type:** Select the type of destination, which includes [**Custom**](https://scribehow.com/shared/Omnia_Admin_Custom_Destinations__UhdCAL0gSv2KBHRBil5DnQ?referrer=documents) or **Ring an Extension**. - **Select Destination:** Choose the specific destination based on the type selected. - **Order of Destinations:** If using the "Sequence" ring strategy, ensure the order reflects the desired call routing sequence. - **Add a Destination:** Click to include additional destinations. - **Reorder**: Use to reorder destinations by clicking and dragging. - **Delete**: Click to remove a destination.
      **Navigate to the Destinations Tab:** - **Destination Type:** Select the type of destination, which includes [**Custom**](https://scribehow.com/shared/Omnia_Admin_Custom_Destinations__UhdCAL0gSv2KBHRBil5DnQ?referrer=documents) or **Ring an Extension**. - **Select Destination:** Choose the specific destination based on the type selected. - **Order of Destinations:** If using the "Sequence" ring strategy, ensure the order reflects the desired call routing sequence. - **Add a Destination:** Click to include additional destinations. - **Reorder**: Use to reorder destinations by clicking and dragging. - **Delete**: Click to remove a destination.

      Review and Create

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      **Review and Create**: - Review all details to ensure accuracy. - Click **Create** to save the call group. - Click **Yes** to confirm.
      **Review and Create**: - Review all details to ensure accuracy. - Click **Create** to save the call group. - Click **Yes** to confirm.

      Editing a Call Group