Omnia Admin: Custom Destinations | Scribe

    Omnia Admin: Custom Destinations

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      **This document applies to the following user roles within Omnia:** - **Account Administrator** - **Partner Administrator**

      Accessing Custom Destinations

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      **Navigate to Custom Destinations:** - Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in. - Click the **Phone System** tab to expand it, then select **Custom Destinations**.
      **Navigate to Custom Destinations:** - Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in. - Click the **Phone System** tab to expand it, then select **Custom Destinations**.

      Adding New Custom Destinations

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      **Add a New Custom Destination:** - Click the **Add New** button to create a new custom destination. - In the **Enter name** field, type a descriptive name for the custom destination. This helps in easily identifying the purpose of this configuration later.
      **Add a New Custom Destination:** - Click the **Add New** button to create a new custom destination. - In the **Enter name** field, type a descriptive name for the custom destination. This helps in easily identifying the purpose of this configuration later.
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      **Select the Destination Type:** - Click on the **Select type** dropdown menu to choose the action you want to configure. The available options include: - **Alter caller ID**: Change the caller ID for the incoming call. - **Forward call to**: Forward the call to another number. - **Send a text message**: Send a predefined text message. - **Send call to queue at position**: Place the call in a queue at a specified position. - **Read a tag**: Read a specific tag associated with the call. - **Route by previous call**: Route the call based on the previous call's handling. - **Tag a call**: Apply a tag to the call for identification or tracking purposes.
      **Select the Destination Type:** - Click on the **Select type** dropdown menu to choose the action you want to configure. The available options include: - **Alter caller ID**: Change the caller ID for the incoming call. - **Forward call to**: Forward the call to another number. - **Send a text message**: Send a predefined text message. - **Send call to queue at position**: Place the call in a queue at a specified position. - **Read a tag**: Read a specific tag associated with the call. - **Route by previous call**: Route the call based on the previous call's handling. - **Tag a call**: Apply a tag to the call for identification or tracking purposes.
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      **Configure Additional Details:** - Depending on the selected type, additional fields may appear. Fill in these fields as required. For example: - If you choose **Forward call to**, enter the number to which the call should be forwarded. - If you select **Send a text message**, provide the text message content.
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      **Save the Custom Destination:** - After filling in all necessary details, review your entries for accuracy. - Click **Create** then **Yes** to save the custom destination.
      **Save the Custom Destination:** - After filling in all necessary details, review your entries for accuracy. - Click **Create** then **Yes** to save the custom destination.

      Editing a Custom Destination

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      **Edit a Custom Destination**: - Click on the custom destination you want to edit or click on the **Edit** button next to it. - Make your edits. - Click **Save**. - Click **Yes** to confirm and save your changes.
      **Edit a Custom Destination**: - Click on the custom destination you want to edit or click on the **Edit** button next to it. - Make your edits. - Click **Save**. - Click **Yes** to confirm and save your changes.

      Deleting Custom Destinations

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      **Delete a Custom Destination**: - Click the **Delete** button next to the Custom Destination. - Confirm the deletion by clicking **Yes**.
      **Delete a Custom Destination**: - Click the **Delete** button next to the Custom Destination. - Confirm the deletion by clicking **Yes**.

      Search and Sort

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      **Search Custom Destinations:** - **Search Bar**: Quickly find specific items by typing the name or a keyword in the search field. The system will filter the list based on your search input, displaying the relevant results. - **Sort**: Click the sort icons next to the column headers to arrange items in ascending or descending order.

      Exporting Custom Destinations

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      **Export Custom Destinations:** - Click the **Export** button next to the search field. - The system will download a list of the items in CSV format.
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      **Related Documents**: 1. [**Omnia Admin Portal User Guide**](https://scribehow.com/page/Omnia_Admin_Portal_User_Guide__wR-8tvX-TumKH7hgN-nEHw?referrer=documents)**:** Essential steps for navigating and using the Omnia Admin platform. 2. [**Omnia Admin Reports User Guide**](https://scribehow.com/page/Omnia_Admin_Reports_User_Guide__SBv2WAWDROSz4ohbF5e4KA?referrer=documents)**:** This guide helps you navigate and use the reporting features in Omnia. 3. [**Omnia Portal User Guide**](https://scribehow.com/page/Omnia_Portal_User_Guide__krO6wF6TQ86D0Kl4o1JLGg?referrer=documents)**:** Essential steps for navigating and using the Omnia User platform. 4. [**VOXO Mobile Application User Guide**](https://scribehow.com/page/VOXO_Mobile_Application_User_Guide__4pqc5ST2TY2R6f5pgzQvZw?referrer=documents)**:** Key steps for navigating and using the VOXO Mobile app.