**This document applies to the following user roles within Omnia**:

- **Account Administrator**
- **Partner Administrator**

**Navigate to Extensions:**

- Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in.

- Click the **Phone System** tab to expand it, then select **Extensions**.

**Extensions List**:

- The main screen displays a list of extensions with details such as **Name, Email, Number, Caller ID, Direct Dials,** and **Branch.**

**Extensions Count**:

- **Total:** Displays the total number of extensions.

- **Online:** Shows the number of extensions that are currently online.

- **Offline:** Indicates the number of extensions that are currently offline.

**Status Indicators**:

- Extensions with a **green** icon are online.
- Extensions with a **red** icon are offline.

**Status Indicators**:

Extensions with a **green** icon are online, and those with a **red** icon are offline.

**Search and Filter**:

- **Search Extensions**: Use the **Search** bar to quickly find specific extensions by typing the name or a keyword. The system will filter the list based on your search input, displaying relevant results.
- **Filter Extensions**: Use the dropdown menu to filter the extensions by type (**All, Extension, Fax ATA, Paging, SIP Trunk**).
- **Sort**: Click the sort icons next to column headers to arrange items in ascending or descending order.

**Export Button**:

- Click the **Export** button to download a list of the extensions in CSV format.

**Add New Extension**:

- Click the **Add New** button to add a new **Extension, Fax ATA, Paging,** or **SIP Trunk**.

**Bulk Create**:

- Click the **Bulk Create** button to add multiple extensions.

**Bulk Edit**:

- Click the **Bulk Edit** button to edit options such as **Send Invite, Call Waiting, e911 Location, Branch, Outbound Recording, Outbound Caller ID, Outbound Faxing, Do Not Calls** for multiple extensions.

The actions available for each extension are represented by icons/buttons next to each extension:

- **Edit Extension:** Click the **Edit** button to edit the extension.
- **Delete Extension:** Click the **Delete** button to remove the extension.
- **Reset Status:** Click the **Reset Status** button to reset the extension.
- **Reboot Devices:** Click the **Reboot Devices** button to reboot associated devices.
- **Wiretap:** Click the **Wiretap** button to initiate a wiretap.

The actions available for each extension are represented by icons/buttons next to each extension:

- **Edit Extension**: Click the **Edit** button to edit the extension.
- **Delete Extension**: Click the **Delete** button to remove the extension.
- **Reset Status**: Click the Reset Status button to reset the extension.
- 

Wiretap extension 104

Wiretap is a feature that allows you to view a live packet capture of the respective extension.

You are about to be redirected to a live packet capture of this extension's activity. This session will die after 30 minutes. All of the keybindings can be found here.

Also, if you'd like to save pcap(s) and have them emailed automatically, set the filename to an email address.

Start

**Add New Extension:**

- Click the **Add New** button and select **Extension** from the dropdown menu.

**Enter General Information:**

- **Enable Video Meetings**: Check to enable video meetings for this extension.
- **Extension Number**: Enter the extension number.
- **Extension Name**: Enter the name for the extension.
- **Email**: Enter the email address.
  - This automatically creates a **User** account for access to the Omnia Portal.
  - To manage user accounts, go to [**Users**](https://scribehow.com/shared/Omnia_Admin_Users__u9fT5HJQQ0-Bgzm7m7g5Vw?referrer=documents). Here, you can manage options like resetting passwords, enabling/disabling the Operator Panel, adjusting time zones, assigning roles, managing reporting features, and assigning users to queues.
- **Send Invite**: Check to send an invite for the Omnia portal to the provided email.

**Enter General Information:**

- **Enable Video Meetings**: Check to enable video meetings for this extension.
- **Extension Number**: Enter the extension number.
- **Extension Name**: Enter the name for the extension.
- **Email**: Provide the associated email address.
- **Send Invite**:
  - Check to send an invite for the Omnia portal to the provided email.
  - This automatically creates a user account, which can be found in the **Users** section under the **Accounts** tab.
  - Here, you can manage options like resetting passwords, enabling/disabling the Operator Panel, adjusting time zones, assigning roles, managing reporting features, and assigning users to queues.

**Select e911 Location:**

- Choose the [**e911 location**](https://scribehow.com/shared/Omnia_Admin_e911_Locations__0NCbKFBoQom-1z2p-JcW_Q?referrer=documents) from the dropdown menu. This is a required field and must be completed to save the extension.
- Enter specific room or building details for e911 purposes.

**Select e911 Location:**

- Choose the e911 location from the dropdown menu.
- Enter specific room or building details for e911 purposes.

**Branch:**

- Select the [**branch**](https://scribehow.com/shared/Omnia_Admin_Branches___UJ4yv5wT1qKlkNTqkRvUA?referrer=documents) associated with this extension if applicable.

**Branch:**

- Select the branch associated with this extension if applicable.

**Outbound Recording:**

- Select the option for outbound recording (**Yes, No, or No, but allow start/stop**).
- To enable inbound call recording, edit the [**phone numbers**](https://scribehow.com/shared/Omnia_Admin_Phone_Numbers__LWFIyZMrQtOdnAQBiVLT9w#ffc13138).
- **Email Recording:** Enter the email addresses to receive recorded call files.

**Outbound Recording:**

- Select the option for outbound recording (**Yes, No, or No, but allow start/stop**).
- To enable inbound call recording, edit the phone numbers.

**Email Recording:**

- Enter the email addresses to receive recorded call files.

 To enable inbound call recording, edit the phone numbers

Voxo

This guide provides instructions for accessing, viewing, managing, and editing extensions in the Omnia Admin Portal. It covers actions like searching, filtering, exporting, adding, editing, and deleting extensions. Additionally, it includes details on adding fax ATAs, paging, and SIP trunk extensions, as well as bulk creating and editing extensions.

Omnia Admin: Extensions

Accessing Extensions

Viewing and Managing Extensions

Extensions Actions

Adding a New Extension