Omnia Admin: Extensions | Scribe

    Omnia Admin: Extensions

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      **This document applies to the following user roles within Omnia**: - **Account Administrator** - **Partner Administrator**

      Accessing Extensions

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      **Navigate to Extensions:** - Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in. - Click the **Phone System** tab to expand it, then select **Extensions**.
      **Navigate to Extensions:** - Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in. - Click the **Phone System** tab to expand it, then select **Extensions**.

      Viewing and Managing Extensions

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      **Extensions List**: - The main screen displays a list of extensions with details such as **Name, Email, Number, Caller ID, Direct Dials,** and **Branch.**
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      **Extensions Count**: - **Total:** Displays the total number of extensions. - **Online:** Shows the number of extensions that are currently online. - **Offline:** Indicates the number of extensions that are currently offline.
      **Extensions Count**: - **Total:** Displays the total number of extensions. - **Online:** Shows the number of extensions that are currently online. - **Offline:** Indicates the number of extensions that are currently offline.
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      **Status Indicators**: - Extensions with a **green** icon are online. - Extensions with a **red** icon are offline.
      **Status Indicators**: - Extensions with a **green** icon are online. - Extensions with a **red** icon are offline.
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      **Search and Filter**: - **Search Extensions**: Use the **Search** bar to quickly find specific extensions by typing the name or a keyword. The system will filter the list based on your search input, displaying relevant results. - **Filter Extensions**: Use the dropdown menu to filter the extensions by type (**All, Extension, Fax ATA, Paging, SIP Trunk**). - **Sort**: Click the sort icons next to column headers to arrange items in ascending or descending order.
      **Search and Filter**: - **Search Extensions**: Use the **Search** bar to quickly find specific extensions by typing the name or a keyword. The system will filter the list based on your search input, displaying relevant results. - **Filter Extensions**: Use the dropdown menu to filter the extensions by type (**All, Extension, Fax ATA, Paging, SIP Trunk**). - **Sort**: Click the sort icons next to column headers to arrange items in ascending or descending order.
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      **Export Button**: - Click the **Export** button to download a list of the extensions in CSV format.
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      **Add New Extension**: - Click the **Add New** button to add a new **Extension, Fax ATA, Paging,** or **SIP Trunk**.
      **Add New Extension**: - Click the **Add New** button to add a new **Extension, Fax ATA, Paging,** or **SIP Trunk**.
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      **Bulk Create**: - Click the **Bulk Create** button to add multiple extensions.
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      **Bulk Edit**: - Click the **Bulk Edit** button to edit options such as **Send Invite, Call Waiting, e911 Location, Branch, Outbound Recording, Outbound Caller ID, Outbound Faxing, Do Not Calls** for multiple extensions.

      Extensions Actions

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      The actions available for each extension are represented by icons/buttons next to each extension: - **Edit Extension:** Click the **Edit** button to edit the extension. - **Delete Extension:** Click the **Delete** button to remove the extension. - **Reset Status:** Click the **Reset Status** button to reset the extension. - **Reboot Devices:** Click the **Reboot Devices** button to reboot associated devices. - **Wiretap:** Click the **Wiretap** button to initiate a wiretap.
      The actions available for each extension are represented by icons/buttons next to each extension: - **Edit Extension:** Click the **Edit** button to edit the extension. - **Delete Extension:** Click the **Delete** button to remove the extension. - **Reset Status:** Click the **Reset Status** button to reset the extension. - **Reboot Devices:** Click the **Reboot Devices** button to reboot associated devices. - **Wiretap:** Click the **Wiretap** button to initiate a wiretap.

      Adding a New Extension

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      **Add New Extension:** - Click the **Add New** button and select **Extension** from the dropdown menu.
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      **Enter General Information:** - **Enable Video Meetings**: Check to enable video meetings for this extension. - **Extension Number**: Enter the extension number. - **Extension Name**: Enter the name for the extension. - **Email**: Enter the email address. - This automatically creates a **User** account for access to the Omnia Portal. - To manage user accounts, go to [**Users**](https://scribehow.com/shared/Omnia_Admin_Users__u9fT5HJQQ0-Bgzm7m7g5Vw?referrer=documents). Here, you can manage options like resetting passwords, enabling/disabling the Operator Panel, adjusting time zones, assigning roles, managing reporting features, and assigning users to queues. - **Send Invite**: Check to send an invite for the Omnia portal to the provided email.
      **Enter General Information:** - **Enable Video Meetings**: Check to enable video meetings for this extension. - **Extension Number**: Enter the extension number. - **Extension Name**: Enter the name for the extension. - **Email**: Enter the email address. - This automatically creates a **User** account for access to the Omnia Portal. - To manage user accounts, go to [**Users**](https://scribehow.com/shared/Omnia_Admin_Users__u9fT5HJQQ0-Bgzm7m7g5Vw?referrer=documents). Here, you can manage options like resetting passwords, enabling/disabling the Operator Panel, adjusting time zones, assigning roles, managing reporting features, and assigning users to queues. - **Send Invite**: Check to send an invite for the Omnia portal to the provided email.
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      **Select e911 Location:** - Choose the [**e911 location**](https://scribehow.com/shared/Omnia_Admin_e911_Locations__0NCbKFBoQom-1z2p-JcW_Q?referrer=documents) from the dropdown menu. This is a required field and must be completed to save the extension. - Enter specific room or building details for e911 purposes.
      **Select e911 Location:** - Choose the [**e911 location**](https://scribehow.com/shared/Omnia_Admin_e911_Locations__0NCbKFBoQom-1z2p-JcW_Q?referrer=documents) from the dropdown menu. This is a required field and must be completed to save the extension. - Enter specific room or building details for e911 purposes.
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      **Branch:** - Select the [**branch**](https://scribehow.com/shared/Omnia_Admin_Branches___UJ4yv5wT1qKlkNTqkRvUA?referrer=documents) associated with this extension if applicable.
      **Branch:** - Select the [**branch**](https://scribehow.com/shared/Omnia_Admin_Branches___UJ4yv5wT1qKlkNTqkRvUA?referrer=documents) associated with this extension if applicable.
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      **Outbound Recording:** - Select the option for outbound recording (**Yes, No, or No, but allow start/stop**). - To enable inbound call recording, edit the [**phone numbers**](https://scribehow.com/shared/Omnia_Admin_Phone_Numbers__LWFIyZMrQtOdnAQBiVLT9w#ffc13138). - **Email Recording:** Enter the email addresses to receive recorded call files.
      **Outbound Recording:** - Select the option for outbound recording (**Yes, No, or No, but allow start/stop**). - To enable inbound call recording, edit the [**phone numbers**](https://scribehow.com/shared/Omnia_Admin_Phone_Numbers__LWFIyZMrQtOdnAQBiVLT9w#ffc13138). - **Email Recording:** Enter the email addresses to receive recorded call files.