Omnia Admin: Music On Hold | Scribe

    Omnia Admin: Music On Hold

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      **This document applies to the following user roles within Omnia:** - **Account Administrator** - **Partner Administrator**

      Accessing Music On Hold

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      **Navigate to Music On Hold:** - Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in. - Click the **Phone System** tab to expand it, then select **Music On Hold**.
      **Navigate to Music On Hold:** - Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in. - Click the **Phone System** tab to expand it, then select **Music On Hold**.

      Adding New Music on Hold

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      **Add New Music on Hold:** - Click **Add New**.
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      **Name the Music on Hold:** - Enter a name for the music on hold in the **Name** field.
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      **Set as Default Tenant:** - Check the **Set as Default Tenant** box if you want this music on hold to be the default for the tenant.
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      **Select a Media File:** - Choose a media file from the **Mediafiles** dropdown. This will be an already saved file in the media files section of the portal.
      **Select a Media File:** - Choose a media file from the **Mediafiles** dropdown. This will be an already saved file in the media files section of the portal.
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      **Add a New Media File:** - Click **Add a Mediafile** to record or upload a new media file if needed. - Use the controls to record or upload the media file. This will open additional options.
      **Add a New Media File:** - Click **Add a Mediafile** to record or upload a new media file if needed. - Use the controls to record or upload the media file. This will open additional options.
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      **Additional Options**: - **Playback**: Click to play the media file. - **Press and Hold To Record:** Click and hold to record a message. - **Upload File**: Click to add an existing audio file. - **Cancel Changes**: Click to revert to previous settings. - **Enter a name**: Type the name in the **Mediafile** name field before saving. - **Save Changes**: Click to save the recorded or uploaded file. This media file will now be available to choose from and select in the dropdown.
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      **Save the Music on Hold:** - Click **Create**. - Click **Yes** to confirm and save your changes.
      **Save the Music on Hold:** - Click **Create**. - Click **Yes** to confirm and save your changes.

      Editing Existing Music on Hold

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      **Edit Existing Music on Hold:** - Click on the **Music on Hold** you want to edit or click the **Edit** button next to it. - Make your edits. - Click **Save**. - Click **Yes** to confirm and save your changes.
      **Edit Existing Music on Hold:** - Click on the **Music on Hold** you want to edit or click the **Edit** button next to it. - Make your edits. - Click **Save**. - Click **Yes** to confirm and save your changes.

      Deleting Music on Hold

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      **Delete Music on Hold:** - Click the **Delete** button next to the Music on Hold. - Confirm the deletion by clicking **Yes**.
      **Delete Music on Hold:** - Click the **Delete** button next to the Music on Hold. - Confirm the deletion by clicking **Yes**.

      Search and Sort

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      **Search for Music on Hold:** - **Search Bar**: Quickly find specific items by typing the name or a keyword in the search field. The system will filter the list based on your search input, Displaying the relevant results. - **Sort**: Click the sort icons next to column headers to arrange items in ascending or descending order.
      **Search for Music on Hold:** - **Search Bar**: Quickly find specific items by typing the name or a keyword in the search field. The system will filter the list based on your search input, Displaying the relevant results. - **Sort**: Click the sort icons next to column headers to arrange items in ascending or descending order.
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      **Related Documents**: 1. [**Omnia Admin Portal User Guide**](https://scribehow.com/page/Omnia_Admin_Portal_User_Guide__wR-8tvX-TumKH7hgN-nEHw?referrer=documents)**:** Essential steps for navigating and using the Omnia Admin platform. 2. [**Omnia Admin Reports User Guide**](https://scribehow.com/page/Omnia_Admin_Reports_User_Guide__SBv2WAWDROSz4ohbF5e4KA?referrer=documents)**:** This guide helps you navigate and use the reporting features in Omnia. 3. [**Omnia Portal User Guide**](https://scribehow.com/page/Omnia_Portal_User_Guide__krO6wF6TQ86D0Kl4o1JLGg?referrer=documents)**:** Essential steps for navigating and using the Omnia User platform. 4. [**VOXO Mobile Application User Guide**](https://scribehow.com/page/VOXO_Mobile_Application_User_Guide__4pqc5ST2TY2R6f5pgzQvZw?referrer=documents)**:** Key steps for navigating and using the VOXO Mobile app.