Omnia Admin: Number Porting | Scribe

    Omnia Admin: Number Porting

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      **This document applies to the following user roles within Omnia**: - **Account Administrator** - **Partner Administrator**

      Accessing Port Requests

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      **Navigate to Port Requests:** - Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in. - Click the **Account** tab to expand it, then select **Number Porting**.
      **Navigate to Port Requests:** - Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in. - Click the **Account** tab to expand it, then select **Number Porting**.

      Viewing Port Requests

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      **View Port Requests:** - The table displays the following columns: - **Order Id**: The unique identifier for the port request. - **PON**: The Port Order Number associated with the request. - **Order Date**: The date the port order was submitted. - **Status**: The current status of the port request. - **Req Date**: The port date requested. - **Type**: The type of port request (e.g., Normal, Toll Free). - **Next Port**: FOC Date (Firm Order Commitment Date). This is the date and time for the port. - **On Demand**: Indicates if the port is on-demand. An on-demand port allows an admin to activate the port anytime on the port date. If you do not activate the numbers on the port date, they will automatically activate at 11:00 PM CST on the date of the port. - **TN Status**: The status of the telephone number(s) in the port request, indicated by various color codes. This also includes the total number of telephone numbers for each status. - Click the **sort icons** next to the column headers to arrange items in ascending or descending order.
      **View Port Requests:** - The table displays the following columns: - **Order Id**: The unique identifier for the port request. - **PON**: The Port Order Number associated with the request. - **Order Date**: The date the port order was submitted. - **Status**: The current status of the port request. - **Req Date**: The port date requested. - **Type**: The type of port request (e.g., Normal, Toll Free). - **Next Port**: FOC Date (Firm Order Commitment Date). This is the date and time for the port. - **On Demand**: Indicates if the port is on-demand. An on-demand port allows an admin to activate the port anytime on the port date. If you do not activate the numbers on the port date, they will automatically activate at 11:00 PM CST on the date of the port. - **TN Status**: The status of the telephone number(s) in the port request, indicated by various color codes. This also includes the total number of telephone numbers for each status. - Click the **sort icons** next to the column headers to arrange items in ascending or descending order.

      Filtering Port Requests

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      **Filter Port Requests:** - You can use the search bar to find specific port requests and the filter dropdown to view requests by type (All, Normal, Toll Free). - Click the **Filter** button to open the filter settings. - You can filter port requests by: - **Date Range**: Select the start and end dates for the port requests you want to view. - **Status**: Select the status of the port requests (e.g., Canceled, Closed, Incomplete, Pending, Pending Cancel).
      **Filter Port Requests:** - You can use the search bar to find specific port requests and the filter dropdown to view requests by type (All, Normal, Toll Free). - Click the **Filter** button to open the filter settings. - You can filter port requests by: - **Date Range**: Select the start and end dates for the port requests you want to view. - **Status**: Select the status of the port requests (e.g., Canceled, Closed, Incomplete, Pending, Pending Cancel).
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      **Apply Filters:** - After selecting the desired filters, click **Update** to view the filtered port requests.
      **Apply Filters:** - After selecting the desired filters, click **Update** to view the filtered port requests.

      Creating a New Port Request

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      **New Port Request - Phone Numbers**: - Click the **New Request** button. - Select **Phone Number** for standard phone number port requests.
      **New Port Request - Phone Numbers**: - Click the **New Request** button. - Select **Phone Number** for standard phone number port requests.
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      **Enter Telephone Numbers:** - Type the phone numbers you wish to port, one per line. - Click **Submit** once you have entered all the numbers.
      **Enter Telephone Numbers:** - Type the phone numbers you wish to port, one per line. - Click **Submit** once you have entered all the numbers.

      Checking Number Portability

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      **View Portable Number Summary**: - The system will check the portability of the entered numbers. - A summary of the portable numbers will be displayed, including the provider information.
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      **View Unportable Numbers**: - The system will also display any numbers that are not portable and the reason why. - You can go back to modify the list if needed.
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      **Proceed with Portable Numbers:** - After reviewing the portability, click **Next** to continue with the portable numbers.

      Account Details - Automated CSR Lookup

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      **Automated CSR Lookup:** - If the system can automatically retrieve the CSR, the available data will be populated automatically. - A **CSR (Customer Service Record)** contains important information about your account with your current phone service provider, such as the authorized person, account number, and service address.
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      **Complete All Necessary fields**: - Ensure the details are correct and fill in any missing information. Fields include: - **Authorized Person**: The person authorized to make changes on the account. - **Account Number**: The account number is only required if it is displayed on your monthly bill. - **Account PIN**: The PIN number for the account. Your account may or may not have an account PIN. Please check with your provider. - **Company Name**: The name of the company associated with the account. - **BTN**: The Billing Telephone Number, which is the primary number associated with the account. - **Port Date**: The date you want the port to occur. A calendar will be provided to select the date, with unavailable dates grayed out. - **Physical Address**: The address you enter should be the location where your numbers are registered with your current provider. - You can click **Back to Number Summary** if needed to review or change the numbers to be ported. **Note:** When porting multiple numbers, if they are split into separate groups, you must complete the required information for each group separately.
      **Complete All Necessary fields**: - Ensure the details are correct and fill in any missing information. Fields include: - **Authorized Person**: The person authorized to make changes on the account. - **Account Number**: The account number is only required if it is displayed on your monthly bill. - **Account PIN**: The PIN number for the account. Your account may or may not have an account PIN. Please check with your provider. - **Company Name**: The name of the company associated with the account. - **BTN**: The Billing Telephone Number, which is the primary number associated with the account. - **Port Date**: The date you want the port to occur. A calendar will be provided to select the date, with unavailable dates grayed out. - **Physical Address**: The address you enter should be the location where your numbers are registered with your current provider. - You can click **Back to Number Summary** if needed to review or change the numbers to be ported. **Note:** When porting multiple numbers, if they are split into separate groups, you must complete the required information for each group separately.

      Account Details - Manual CSR Entry

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      **Manual CSR Entry:** - If the system cannot automatically retrieve the CSR, you will need to enter the details manually.
      **Manual CSR Entry:** - If the system cannot automatically retrieve the CSR, you will need to enter the details manually.