Omnia Admin: Phone Numbers | Scribe

    Omnia Admin: Phone Numbers

      alert ordinal icon
      **This document applies to the following user roles within Omnia:** - **Account Administrator** - **Partner Administrator**

      Accessing Phone Numbers

      1
      **Navigate to Phone Numbers:** - Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in. - Click the **Phone System** tab to expand it, then select **Phone Numbers.**
      **Navigate to Phone Numbers:** - Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in. - Click the **Phone System** tab to expand it, then select **Phone Numbers.**

      Adding a New Phone Number

      2
      **Add a New Phone Number:** - Click **Add New**. - Select **Phone Number** or **Toll Free** from the dropdown menu.
      **Add a New Phone Number:** - Click **Add New**. - Select **Phone Number** or **Toll Free** from the dropdown menu.

      Ordering Numbers

      3
      **Order Numbers:** - **Search Inventory:** Choose this option to select from available numbers. - **Select State:** Choose the state for the number(s). - **Select Rate Center:** Choose the rate center. - **Select NPA-NXX:** Choose the NPA-NXX. - **Branch:** Select the [**branch**](https://scribehow.com/shared/Omnia_Admin_Branches___UJ4yv5wT1qKlkNTqkRvUA) to assign the number(s) if applicable. This helps with filtering and sorting. - **Choose Numbers:** Enter keywords to filter available numbers and assign them as needed. **Note**: If a desired number is unavailable, please reach out to support.
      **Order Numbers:** - **Search Inventory:** Choose this option to select from available numbers. - **Select State:** Choose the state for the number(s). - **Select Rate Center:** Choose the rate center. - **Select NPA-NXX:** Choose the NPA-NXX. - **Branch:** Select the [**branch**](https://scribehow.com/shared/Omnia_Admin_Branches___UJ4yv5wT1qKlkNTqkRvUA) to assign the number(s) if applicable. This helps with filtering and sorting. - **Choose Numbers:** Enter keywords to filter available numbers and assign them as needed. **Note**: If a desired number is unavailable, please reach out to support.
      4
      **Search Exact Number:** - **Enter Number**: Choose this option to search for a specific number. - Enter the exact number. - Use **wildcard digits** by entering an "X" to specify a wildcard digit. - **Branch**: Select the branch if applicable to assign the number, which helps with filtering and sorting.
      **Search Exact Number:** - **Enter Number**: Choose this option to search for a specific number. - Enter the exact number. - Use **wildcard digits** by entering an "X" to specify a wildcard digit. - **Branch**: Select the branch if applicable to assign the number, which helps with filtering and sorting.

      Creating Toll-Free Numbers

      5
      **Create Toll-Free Number:** - **Search Inventory:** Choose this option to select from available toll-free numbers. - **Number Format:** Choose the format for the toll-free number. - **Number:** Select a number from the available options in the dropdown list. - **Branch:** Select the branch if applicable to assign the number, which helps with filtering and sorting. **Note**: If a desired number is unavailable, please reach out to support.
      **Create Toll-Free Number:** - **Search Inventory:** Choose this option to select from available toll-free numbers. - **Number Format:** Choose the format for the toll-free number. - **Number:** Select a number from the available options in the dropdown list. - **Branch:** Select the branch if applicable to assign the number, which helps with filtering and sorting. **Note**: If a desired number is unavailable, please reach out to support.
      6
      **Search Exact Toll-Free Number:** - **Enter Number:** Input the exact toll-free number you want. - **Use Wildcards:** Enter an "X" to specify a wildcard for any of the last 7 digits. - **Select Branch:** Choose the branch if applicable to assign the number, which helps with filtering and sorting.
      **Search Exact Toll-Free Number:** - **Enter Number:** Input the exact toll-free number you want. - **Use Wildcards:** Enter an "X" to specify a wildcard for any of the last 7 digits. - **Select Branch:** Choose the branch if applicable to assign the number, which helps with filtering and sorting.

      Saving the Number

      7
      **Save Number:** - Click **Create** to add the number(s) to your inventory. - Click **Yes** to confirm.
      **Save Number:** - Click **Create** to add the number(s) to your inventory. - Click **Yes** to confirm.

      Updating General Settings

      8
      **Update General Settings**: - **Description:** Enter or update the description. - **Caller ID Name:** Enter the name that will show up on caller ID when dialing externally. The account name when setting up the account determines default the caller ID. - **Branch:** Select the branch associated with this number. - **Enter Prefix Name:** Enter a prefix name if needed. This will show up on your caller ID in addition to the caller's name. - **Enable Recording:** Choose **Yes**, **No**, or **No, but allow start/stop** to manage inbound call recording for this number. Note that [**outbound**](https://scribehow.com/shared/Omnia_Admin_Extensions__-L9BuyfORwK9dnYrMhXwQg#63efea07) call recording is managed from the extension. - **Email Recording:** Enter the email address(es) where recordings should be sent
      **Update General Settings**: - **Description:** Enter or update the description. - **Caller ID Name:** Enter the name that will show up on caller ID when dialing externally. The account name when setting up the account determines default the caller ID. - **Branch:** Select the branch associated with this number. - **Enter Prefix Name:** Enter a prefix name if needed. This will show up on your caller ID in addition to the caller's name. - **Enable Recording:** Choose **Yes**, **No**, or **No, but allow start/stop** to manage inbound call recording for this number. Note that [**outbound**](https://scribehow.com/shared/Omnia_Admin_Extensions__-L9BuyfORwK9dnYrMhXwQg#63efea07) call recording is managed from the extension. - **Email Recording:** Enter the email address(es) where recordings should be sent

      Updating Routing Settings

      9
      **Update Routing Settings:** - **Select Type:** Choose between Voice and Fax. - **Voice:** Select the type of routing and destination. - **Inbound Fax:** Configure inbound fax settings, including delivery options and email addresses. - **Unconditional Forwarding:** Enable if you want to forward all calls or faxes unconditionally. - **SMS Settings:** Enable text messaging if needed (contact support if text messaging features are not configured).
      **Update Routing Settings:** - **Select Type:** Choose between Voice and Fax. - **Voice:** Select the type of routing and destination. - **Inbound Fax:** Configure inbound fax settings, including delivery options and email addresses. - **Unconditional Forwarding:** Enable if you want to forward all calls or faxes unconditionally. - **SMS Settings:** Enable text messaging if needed (contact support if text messaging features are not configured).

      Selecting Routing Type for Voice

      10
      **Select Routing Type for Voice**: - **Destination Type**: Choose from options such as **Ring an [Extension](https://scribehow.com/shared/Omnia_Admin_Extensions__-L9BuyfORwK9dnYrMhXwQg), Automation, [Custom](https://scribehow.com/shared/Omnia_Admin_Custom_Destinations__UhdCAL0gSv2KBHRBil5DnQ?referrer=documents), Follow a [Call Flow](https://scribehow.com/shared/Omnia_Admin_Call_Flows__Pzxem7coSC26XlSCs_AB-g?referrer=documents), Go to a [Virtual Receptionist](https://scribehow.com/shared/Omnia_Admin_Virtual_Receptionists__0zu-MuY_TbSnbNKkwRzptw?referrer=documents), Go to a [Voicemail](https://scribehow.com/shared/Omnia_Admin_Voicemails__avd1aEdzQJapD-KxgaffoA?referrer=documents), Play an [Audio File](https://scribehow.com/shared/Omnia_Admin_Media_Files__LxLyMgU7SBqju9ex6tTRBg?referrer=documents), Ring a [Call Group](https://scribehow.com/shared/Omnia_Admin_Call_Groups__new4XpZBTwKeEYeYxm88ng?referrer=documents).** - **Select Destination**: Choose the specific action or endpoint based on the selected type. - Click **Add a destination** to configure configure multiple destinations. Note that this button will only appear based on the selected destination type. - **Reorder**: Click to reorder destinations by clicking and dragging. - **Delete**: Click to remove a destination.
      **Select Routing Type for Voice**: - **Destination Type**: Choose from options such as **Ring an [Extension](https://scribehow.com/shared/Omnia_Admin_Extensions__-L9BuyfORwK9dnYrMhXwQg), Automation, [Custom](https://scribehow.com/shared/Omnia_Admin_Custom_Destinations__UhdCAL0gSv2KBHRBil5DnQ?referrer=documents), Follow a [Call Flow](https://scribehow.com/shared/Omnia_Admin_Call_Flows__Pzxem7coSC26XlSCs_AB-g?referrer=documents), Go to a [Virtual Receptionist](https://scribehow.com/shared/Omnia_Admin_Virtual_Receptionists__0zu-MuY_TbSnbNKkwRzptw?referrer=documents), Go to a [Voicemail](https://scribehow.com/shared/Omnia_Admin_Voicemails__avd1aEdzQJapD-KxgaffoA?referrer=documents), Play an [Audio File](https://scribehow.com/shared/Omnia_Admin_Media_Files__LxLyMgU7SBqju9ex6tTRBg?referrer=documents), Ring a [Call Group](https://scribehow.com/shared/Omnia_Admin_Call_Groups__new4XpZBTwKeEYeYxm88ng?referrer=documents).** - **Select Destination**: Choose the specific action or endpoint based on the selected type. - Click **Add a destination** to configure configure multiple destinations. Note that this button will only appear based on the selected destination type. - **Reorder**: Click to reorder destinations by clicking and dragging. - **Delete**: Click to remove a destination.

      Enable Unconditional Forwarding