**This document applies to the following user roles within Omnia:**

- **Account Administrator**
- **Partner Administrator**

**Navigate to Phone Numbers:**

- Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in.

- Click the **Phone System** tab to expand it, then select **Phone Numbers.**

**Add a New Phone Number:**

- Click **Add New**.
- Select **Phone Number** or **Toll Free** from the dropdown menu.

**Order Numbers:**

- **Search Inventory:** Choose this option to select from available numbers.
  - **Select State:** Choose the state for the number(s).
  - **Select Rate Center:** Choose the rate center.
  - **Select NPA-NXX:** Choose the NPA-NXX.
  - **Branch:** Select the [**branch**](https://scribehow.com/shared/Omnia_Admin_Branches___UJ4yv5wT1qKlkNTqkRvUA) to assign the number(s) if applicable. This helps with filtering and sorting.
  - **Choose Numbers:** Enter keywords to filter available numbers and assign them as needed.

**Note**: If a desired number is unavailable, please reach out to support.

**Order Numbers:**

- **Search Inventory:** Choose this option to select from available numbers.
  - **Select State:** Choose the state for the number.
  - **Select Rate Center:** Choose the rate center.
  - **Select NPA-NXX:** Choose the NPA-NXX.
  - **Branch:** Select the branch.
  - **Choose Numbers:** Enter keywords to filter available numbers and assign them as needed.

**Search Exact Number:**

- **Enter Number**: Choose this option to search for a specific number.
  - Enter the exact number.
  - Use **wildcard digits** by entering an "X" to specify a wildcard digit.
- **Branch**: Select the branch if applicable to assign the number, which helps with filtering and sorting.

**Search Exact Number:** Choose this option to search for a specific number.

- **Enter Number:** Enter the exact number.
- **Wildcard Digits:** You may enter an "X" to specify a wildcard digit.
- **Branch:** Select the branch.

**Create Toll-Free Number:**

- **Search Inventory:** Choose this option to select from available toll-free numbers.
  - **Number Format:** Choose the format for the toll-free number.
  - **Number:** Select a number from the available options in the dropdown list.
  - **Branch:** Select the branch if applicable to assign the number, which helps with filtering and sorting.

**Note**: If a desired number is unavailable, please reach out to support.

**Create Toll-Free Number:**

- **Search Inventory:** Choose this option to select from available toll-free numbers.
  - **Number Format:** Choose the format for the toll-free number.
  - **Number:** Choose a number from the available options in the dropdown list.
  - **Branch:** Select the branch to assign the number, which helps identify and assist with filtering and sorting.

**Search Exact Toll-Free Number:**

- **Enter Number:** Input the exact toll-free number you want.
- **Use Wildcards:** Enter an "X" to specify a wildcard for any of the last 7 digits.
- **Select Branch:** Choose the branch  if applicable to assign the number, which helps with filtering and sorting.

**Save Number:**

- Click **Create** to add the number(s) to your inventory.
- Click **Yes** to confirm.

**Save Number:**

- Click "Create" to add the number(s) to your inventory.

**Update General Settings**:

- **Description:** Enter or update the description.
- **Caller ID Name:** Enter the name that will show up on caller ID when dialing externally. The account name when setting up the account determines default the caller ID.
- **Branch:** Select the branch associated with this number.
- **Enter Prefix Name:** Enter a prefix name if needed. This will show up on your caller ID in addition to the caller's name.
- **Enable Recording:** Choose **Yes**, **No**, or **No, but allow start/stop** to manage inbound call recording for this number. Note that [**outbound**](https://scribehow.com/shared/Omnia_Admin_Extensions__-L9BuyfORwK9dnYrMhXwQg#63efea07) call recording is managed from the extension.
- **Email Recording:** Enter the email address(es) where recordings should be sent

**Update Routing Settings:**

- **Select Type:** Choose between Voice and Fax.

  - **Voice:** Select the type of routing and destination.
  - **Inbound Fax:** Configure inbound fax settings, including delivery options and email addresses.

- **Unconditional Forwarding:** Enable if you want to forward all calls or faxes unconditionally.

- **SMS Settings:** Enable text messaging if needed (contact support if text messaging features are not configured).

**Select Routing Type for Voice**:

- **Destination Type**: Choose from options such as **Ring an [Extension](https://scribehow.com/shared/Omnia_Admin_Extensions__-L9BuyfORwK9dnYrMhXwQg), Automation, [Custom](https://scribehow.com/shared/Omnia_Admin_Custom_Destinations__UhdCAL0gSv2KBHRBil5DnQ?referrer=documents), Follow a [Call Flow](https://scribehow.com/shared/Omnia_Admin_Call_Flows__Pzxem7coSC26XlSCs_AB-g?referrer=documents), Go to a [Virtual Receptionist](https://scribehow.com/shared/Omnia_Admin_Virtual_Receptionists__0zu-MuY_TbSnbNKkwRzptw?referrer=documents), Go to a [Voicemail](https://scribehow.com/shared/Omnia_Admin_Voicemails__avd1aEdzQJapD-KxgaffoA?referrer=documents), Play an [Audio File](https://scribehow.com/shared/Omnia_Admin_Media_Files__LxLyMgU7SBqju9ex6tTRBg?referrer=documents), Ring a [Call Group](https://scribehow.com/shared/Omnia_Admin_Call_Groups__new4XpZBTwKeEYeYxm88ng?referrer=documents).**
- **Select Destination**: Choose the specific action or endpoint based on the selected type.
- Click **Add a destination** to configure configure multiple destinations. Note that this button will only appear based on the selected destination type.
- **Reorder**: Click to reorder destinations by clicking and dragging.
- **Delete**: Click to remove a destination.

Voxo

This guide provides step-by-step instructions on how to manage phone numbers in the Omnia Admin Portal. It includes accessing, adding, editing, deleting, and searching for phone numbers, as well as enabling features like call recording and setting caller ID names.

Omnia Admin Scribes

VOXO

Omnia Admin: Phone Numbers

Viewing, Searching, and Exporting Phone Numbers

Omnia Admin: Phone Numbers

Accessing Phone Numbers

Adding a New Phone Number

Ordering Numbers

Creating Toll-Free Numbers

Saving the Number

Updating General Settings

Updating Routing Settings

Selecting Routing Type for Voice

Enable Unconditional Forwarding