Omnia Admin Reports: Call Records | Scribe

    Omnia Admin Reports: Call Records

      alert ordinal icon
      **Access to this Report:** - Access to this report is based on your user role. You may not be able to access and view a specific report and all of its features if your role does not permit it.

      Accessing Call Records

      1
      **Access the Call Records Report**: - Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in. - Click the **Reports** tab to expand it. - Select **Call Summary**, then **Call Records**.
      **Access the Call Records Report**: - Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in. - Click the **Reports** tab to expand it. - Select **Call Summary**, then **Call Records**.

      Viewing Call Records

      2
      **View Call Records:** - The table displays the following columns: - **Time**: The time the call was made. - **Caller Number**: The number of the caller. - **Caller Name**: The name of the caller. - **Dialed Number**: The number dialed. - **Direction**: The direction of the call (inbound or outbound). - **Disposition**: The call's outcome (answered, no answer, busy, failed). - **Presented**: Indicates if the call was presented to the user. - **Duration**: The duration of the call. - **Who Answered**: The person who answered the call. - [**Outcome**](https://scribehow.com/shared/Omnia_Admin_Account_Settings__gaYuDNCBQbCCA_1-ZWU0GQ#a3ddfd02): The result of the call. - **Packet Loss**: The percentage of packet loss during the call. - **Jitter**: The jitter during the call. - **MOS**: The Mean Opinion Score for the call quality. - The initial results shown will be for today's date.
      **View Call Records:** - The table displays the following columns: - **Time**: The time the call was made. - **Caller Number**: The number of the caller. - **Caller Name**: The name of the caller. - **Dialed Number**: The number dialed. - **Direction**: The direction of the call (inbound or outbound). - **Disposition**: The call's outcome (answered, no answer, busy, failed). - **Presented**: Indicates if the call was presented to the user. - **Duration**: The duration of the call. - **Who Answered**: The person who answered the call. - [**Outcome**](https://scribehow.com/shared/Omnia_Admin_Account_Settings__gaYuDNCBQbCCA_1-ZWU0GQ#a3ddfd02): The result of the call. - **Packet Loss**: The percentage of packet loss during the call. - **Jitter**: The jitter during the call. - **MOS**: The Mean Opinion Score for the call quality. - The initial results shown will be for today's date.

      Filtering Call Records

      3
      **Preset Filters:** - Use the **Yesterday**, **Last 10 Days**, or **Last 30 Days** buttons to quickly filter the call records.
      **Preset Filters:** - Use the **Yesterday**, **Last 10 Days**, or **Last 30 Days** buttons to quickly filter the call records.
      4
      **Filter Settings**: - Click **Filter** to open the filter settings.
      5
      **Select Date Range**: - Choose the start and end dates to define the period for which you want to view the call records. - You can use preset options like **Last Week, Last Month, Last 3 Months, Last 6 Months,** and **Last Year.** - In addition to the date range, you can also filter by a specific time range within the selected dates.
      **Select Date Range**: - Choose the start and end dates to define the period for which you want to view the call records. - You can use preset options like **Last Week, Last Month, Last 3 Months, Last 6 Months,** and **Last Year.** - In addition to the date range, you can also filter by a specific time range within the selected dates.
      6
      **Clear Filters:** - Click **Clear** to remove the filters if needed. This allows you to start over while picking from your date ranges.
      7
      **Advanced Filters**: - Select the call direction, filter by specific criteria (branch, phone number, caller name, etc.), dispositions (answered, no answer, busy, failed), and whether the call was presented. - Presented means a call attempted to reach a user.
      **Advanced Filters**: - Select the call direction, filter by specific criteria (branch, phone number, caller name, etc.), dispositions (answered, no answer, busy, failed), and whether the call was presented. - Presented means a call attempted to reach a user.
      8
      **Apply Filter**: - Click **Update** to apply the filter settings. - The details will be displayed on the screen based on your filters.
      9
      **Reset Filters**: - Click **Reset** to remove your filters and start over if needed.

      Exporting Call Records

      10
      **Export Call Records:** - Use the **Export** button to download the call records data in CSV format. - Click **OK** to confirm the export.
      **Export Call Records:** - Use the **Export** button to download the call records data in CSV format. - Click **OK** to confirm the export.

      Scheduling Call Record Reports

      11
      **Schedule a Report:** - Click the **Export** button. - Select **Schedule Report** from the dropdown.
      **Schedule a Report:** - Click the **Export** button. - Select **Schedule Report** from the dropdown.
      12
      **Configure Report Settings:** - Enter a name for the report. - Add recipient email addresses. Use commas to separate multiple emails. - Select the report frequency: Daily, Weekly, or Monthly. - Review the current filter settings. - Click **Schedule** to save the report schedule. - For more information, see the [**Scheduled Reports**](https://scribehow.com/shared/Omnia_Admin_Reports_Scheduled_Reports__W6AXJX2qQMK2RNHO1Mu0DA?referrer=documents) section.
      **Configure Report Settings:** - Enter a name for the report. - Add recipient email addresses. Use commas to separate multiple emails. - Select the report frequency: Daily, Weekly, or Monthly. - Review the current filter settings. - Click **Schedule** to save the report schedule. - For more information, see the [**Scheduled Reports**](https://scribehow.com/shared/Omnia_Admin_Reports_Scheduled_Reports__W6AXJX2qQMK2RNHO1Mu0DA?referrer=documents) section.

      Accessing the Call Flow View

      13
      **View Call Flow:** - Click on a specific call record or click the call flow icon next to a call record to open the call flow view for that record.
      **View Call Flow:** - Click on a specific call record or click the call flow icon next to a call record to open the call flow view for that record.