**Access to this Report:**

- Access to this report is based on your user role. You may not be able to access and view a specific report and all of its features if your role does not permit it.

**Access the Call Records Report**:

- Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in.
- Click the **Reports** tab to expand it.
- Select **Call Summary**, then **Call Records**.

**View Call Records:**

- The table displays the following columns:
  - **Time**: The time the call was made.
  - **Caller Number**: The number of the caller.
  - **Caller Name**: The name of the caller.
  - **Dialed Number**: The number dialed.
  - **Direction**: The direction of the call (inbound or outbound).
  - **Disposition**: The call's outcome (answered, no answer, busy, failed).
  - **Presented**: Indicates if the call was presented to the user.
  - **Duration**: The duration of the call.
  - **Who Answered**: The person who answered the call.
  - [**Outcome**](https://scribehow.com/shared/Omnia_Admin_Account_Settings__gaYuDNCBQbCCA_1-ZWU0GQ#a3ddfd02): The result of the call.
  - **Packet Loss**: The percentage of packet loss during the call.
  - **Jitter**: The jitter during the call.
  - **MOS**: The Mean Opinion Score for the call quality.
- The initial results shown will be for today's date.

**Preset Filters:**

- Use the **Yesterday**, **Last 10 Days**, or **Last 30 Days** buttons to quickly filter the call records.

**Filter Settings**:

- Click **Filter** to open the filter settings.

**Select Date Range**:

- Choose the start and end dates to define the period for which you want to view the call records.
- You can use preset options like **Last Week, Last Month, Last 3 Months, Last 6 Months,** and **Last Year.**
- In addition to the date range, you can also filter by a specific time range within the selected dates.

**Clear Filters:**

- Click **Clear** to remove the filters if needed. This allows you to start over while picking from your date ranges.

**Advanced Filters**:

- Select the call direction, filter by specific criteria (branch, phone number, caller name, etc.), dispositions (answered, no answer, busy, failed), and whether the call was presented.
- Presented means a call attempted to reach a user.

**Apply Filter**:

- Click **Update** to apply the filter settings.
- The details will be displayed on the screen based on your filters.

**Reset Filters**:

- Click **Reset** to remove your filters and start over if needed.

**Export Call Records:**

- Use the **Export** button to download the call records data in CSV format.
- Click **OK** to confirm the export.

**Schedule a Report:**

- Click the **Export** button.
- Select **Schedule Report** from the dropdown.

**Configure Report Settings:**

- Enter a name for the report.
- Add recipient email addresses. Use commas to separate multiple emails.
- Select the report frequency: Daily, Weekly, or Monthly.
- Review the current filter settings.
- Click **Schedule** to save the report schedule.
- For more information, see the [**Scheduled Reports**](https://scribehow.com/shared/Omnia_Admin_Reports_Scheduled_Reports__W6AXJX2qQMK2RNHO1Mu0DA?referrer=documents) section.

**Configure Report Settings:**

- Enter a name for the report.
- Add recipient email addresses.
- Select the report frequency: Daily, Weekly, or Monthly.
- Review the current filter settings.
- Click **Schedule** to save the report schedule.

**View Call Flow:**

- Click on a specific call record or click the call flow icon next to a call record to open the call flow view for that record.

Incoming CallWIRELESS CALLER(601) 394-8540Hunt ListForwardDial(601) 340-6041Answer6013406041(601) 340-6041AnswerWIRELESS CALLER(601) 394-8540Hangup6013406041(601) 340-6041HangupWIRELESS CALLER(601) 394-8540HangupWIRELESS CALLER(601) 394-8540  11ms    35ms    9s    9ms    55s    3ms    6ms  

Voxo

This guide provides step-by-step instructions on how to access, view, and manage call records within the Omnia Admin Portal.

Omnia Admin Reports: Call Records

Accessing Call Records

Viewing Call Records

Filtering Call Records

Exporting Call Records

Scheduling Call Record Reports

Accessing the Call Flow View