Omnia Admin Reports: Queue Log | Scribe

    Omnia Admin Reports: Queue Log

      alert ordinal icon
      **Access to this Report:** - Access to this report is based on your user role. You may not be able to access and view a specific report and all of its features if your role does not permit it.

      Accessing Queue Logs

      1
      **Navigate to the Reports Section**: - Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in. - Click the **Reports** tab to expand it. - Select **Queues**, then **Queue Log**.
      **Navigate to the Reports Section**: - Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in. - Click the **Reports** tab to expand it. - Select **Queues**, then **Queue Log**.

      Viewing Queue Records

      2
      **Understanding the Records Table**: - The records table provides detailed information about each event handled by the Queue system. The columns include: - **Time:** The date and time when the event was logged. - **Queue:** The name of the queue involved in the event. - **Event:** The type of event (e.g., Exit Timeout, Blind Transfer, Unpause). - **User:** The user involved in the event. - **Caller Number:** The phone number of the caller. - **Caller Name:** The name of the caller (if available). - **Reason:** The reason for the event (if applicable). - **Hold Time (s):** The hold time in seconds. - **Talk Time (s):** The talk time in seconds. - **Exit Key:** The exit key used during the event. - **Tag:** Additional tags associated with the event. - The initial results shown will be for today's date.

      Filtering Queue Records

      3
      **Using Quick Filters:** - You can quickly filter records by date using the buttons at the top of the page: - **Yesterday** - **Last 10 Days** - **Last 30 Days**
      **Using Quick Filters:** - You can quickly filter records by date using the buttons at the top of the page: - **Yesterday** - **Last 10 Days** - **Last 30 Days**
      4
      **Accessing Filter Settings:** - Click on the **Filter** button to open the filter settings.
      5
      **Selecting Date and Time Range:** - In the filter settings, you can select a specific date and time range: - Use the calendar to pick start and end dates. - Adjust the time settings as needed. - Alternatively, you can choose from predefined date ranges such as: **Last week,** **Last month, Last 3 months, Last 6 months,** or **Last year**. - After setting your desired filters, click **OK.**
      **Selecting Date and Time Range:** - In the filter settings, you can select a specific date and time range: - Use the calendar to pick start and end dates. - Adjust the time settings as needed. - Alternatively, you can choose from predefined date ranges such as: **Last week,** **Last month, Last 3 months, Last 6 months,** or **Last year**. - After setting your desired filters, click **OK.**
      6
      **Filtering by Additional Criteria:** - You can further filter the records by additional criteria: - **Queues:** Select specific queues. - **Users:** Select specific users. - **Call Tag:** Enter a specific call tag. - **Call ID:** Enter a specific Call ID. - **Events:** Select specific events to filter by (e.g., Complete Caller, Complete Agent, Abandon, Refused, Pause, Unpause, Login, Logout, Exit Key, Exit Timeout, Attended Transfer, Blind Transfer, Callback Attempt, Callback Timeout, Withdraw). - After setting your desired filters, click **Update** to apply them and update the records table.
      **Filtering by Additional Criteria:** - You can further filter the records by additional criteria: - **Queues:** Select specific queues. - **Users:** Select specific users. - **Call Tag:** Enter a specific call tag. - **Call ID:** Enter a specific Call ID. - **Events:** Select specific events to filter by (e.g., Complete Caller, Complete Agent, Abandon, Refused, Pause, Unpause, Login, Logout, Exit Key, Exit Timeout, Attended Transfer, Blind Transfer, Callback Attempt, Callback Timeout, Withdraw). - After setting your desired filters, click **Update** to apply them and update the records table.
      7
      **Reset Filters**: - Click **Reset** to remove your filters and start over if needed.

      Exporting the Queue Log

      8
      **Export Data**: - Click the **Export** button to download the data in CSV format.
      **Export Data**: - Click the **Export** button to download the data in CSV format.

      Scheduling Reports

      9
      **Schedule a Report:** - Click the **Export** button. - Select **Schedule Report** from the dropdown.
      10
      **Configure Report Settings:** - Enter a name for the report. - Add recipient email addresses. - Select the report frequency: Daily, Weekly, or Monthly. - Review the current filter settings. - Click **Schedule** to save the report schedule. - For more information, see the [**Scheduled Reports**](https://scribehow.com/shared/Omnia_Admin_Reports_Scheduled_Reports__W6AXJX2qQMK2RNHO1Mu0DA?referrer=documents) section.
      **Configure Report Settings:** - Enter a name for the report. - Add recipient email addresses. - Select the report frequency: Daily, Weekly, or Monthly. - Review the current filter settings. - Click **Schedule** to save the report schedule. - For more information, see the [**Scheduled Reports**](https://scribehow.com/shared/Omnia_Admin_Reports_Scheduled_Reports__W6AXJX2qQMK2RNHO1Mu0DA?referrer=documents) section.
      information ordinal icon
      **Related Documents**: 1. [**Omnia Portal User Guide**](https://scribehow.com/page/Omnia_Portal_User_Guide__krO6wF6TQ86D0Kl4o1JLGg?referrer=documents)**:** Essential steps for navigating and using the Omnia User platform. 2. [**VOXO Mobile Application User Guide**](https://scribehow.com/page/VOXO_Mobile_Application_User_Guide__4pqc5ST2TY2R6f5pgzQvZw?referrer=documents): Key steps for navigating and using the VOXO Mobile app.