**Access to this Report:**

- Access to this report is based on your user role. You may not be able to access and view a specific report and all of its features if your role does not permit it.

**Navigate to the Reports Section**:

- Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in.
- Click the **Reports** tab to expand it.
- Select **Queues**, then **Queue Log**.

**Understanding the Records Table**:

- The records table provides detailed information about each event handled by the Queue system. The columns include:
  - **Time:** The date and time when the event was logged.
  - **Queue:** The name of the queue involved in the event.
  - **Event:** The type of event (e.g., Exit Timeout, Blind Transfer, Unpause).
  - **User:** The user involved in the event.
  - **Caller Number:** The phone number of the caller.
  - **Caller Name:** The name of the caller (if available).
  - **Reason:** The reason for the event (if applicable).
  - **Hold Time (s):** The hold time in seconds.
  - **Talk Time (s):** The talk time in seconds.
  - **Exit Key:** The exit key used during the event.
  - **Tag:** Additional tags associated with the event.
- The initial results shown will be for today's date.

**Using Quick Filters:**

- You can quickly filter records by date using the buttons at the top of the page:
  - **Yesterday**
  - **Last 10 Days**
  - **Last 30 Days**

**Accessing Filter Settings:**

- Click on the **Filter** button to open the filter settings.

**Selecting Date and Time Range:**

- In the filter settings, you can select a specific date and time range:

  - Use the calendar to pick start and end dates.
  - Adjust the time settings as needed.

- Alternatively, you can choose from predefined date ranges such as: **Last week,**

  **Last month, Last 3 months, Last 6 months,** or **Last year**.

- After setting your desired filters, click **OK.**

**Filtering by Additional Criteria:**

- You can further filter the records by additional criteria:
  - **Queues:** Select specific queues.
  - **Users:** Select specific users.
  - **Call Tag:** Enter a specific call tag.
  - **Call ID:** Enter a specific Call ID.
  - **Events:** Select specific events to filter by (e.g., Complete Caller, Complete Agent, Abandon, Refused, Pause, Unpause, Login, Logout, Exit Key, Exit Timeout, Attended Transfer, Blind Transfer, Callback Attempt, Callback Timeout, Withdraw).
- After setting your desired filters, click **Update** to apply them and update the records table.

**Filtering by Additional Criteria:**

- You can further filter the records by additional criteria:
  - **Queues:** Select specific queues.
  - **Users:** Select specific users.
  - **Call Tag:** Enter a specific call tag.
  - **Call ID:** Enter a specific Call ID.
  - **Events:** Select specific events to filter by (e.g., Complete Caller, Complete Agent, Abandon, Refused, Pause, Unpause, Login, Logout, Exit Key, Exit Timeout, Attended Transfer, Blind Transfer, Callback Attempt, Callback Timeout, Withdraw).

**Reset Filters**:

- Click **Reset** to remove your filters and start over if needed.

**Export Data**:

- Click the **Export** button to download the data in CSV format.

**Schedule a Report:**

- Click the **Export** button.
- Select **Schedule Report** from the dropdown.

**Configure Report Settings:**

- Enter a name for the report.
- Add recipient email addresses.
- Select the report frequency: Daily, Weekly, or Monthly.
- Review the current filter settings.
- Click **Schedule** to save the report schedule.
- For more information, see the [**Scheduled Reports**](https://scribehow.com/shared/Omnia_Admin_Reports_Scheduled_Reports__W6AXJX2qQMK2RNHO1Mu0DA?referrer=documents) section.

Filter by Queues: Accounts Payable Queue, Ops Queue

**Related Documents**:

1. [**Omnia Portal User Guide**](https://scribehow.com/page/Omnia_Portal_User_Guide__krO6wF6TQ86D0Kl4o1JLGg?referrer=documents)**:** Essential steps for navigating and using the Omnia User platform.
2. [**VOXO Mobile Application User Guide**](https://scribehow.com/page/VOXO_Mobile_Application_User_Guide__4pqc5ST2TY2R6f5pgzQvZw?referrer=documents): Key steps for navigating and using the VOXO Mobile app.

Voxo

This document provides a detailed guide for accessing and managing the Queue Log report in the Omnia Admin Portal. It includes steps for navigating to the reports section, understanding and filtering the records table, exporting data, and scheduling reports. The guide ensures that users can efficiently track and analyze queue activities within the Omnia platform, with options to filter by date, time, specific queues, users, and events.

Omnia Admin Reports: Queue Log

Accessing Queue Logs

Viewing Queue Records

Filtering Queue Records

Exporting the Queue Log

Scheduling Reports