**This document applies to the following user roles within Omnia**:

- **Partner Administrator**

**Navigate to** **System Admin - Accounts:**

- Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in.
- Click the **System Admin** tab to expand it, then select **Accounts**.

**Add New**:

- To add a new account, click the **Add New** button.
- Only Partner Admins can create new accounts.

**General Settings**:

- After clicking the **Add New** button, you will be taken to the **General Settings** tab.
- Fill in the required fields:
  - **Enforce Two-Factor Authentication for organization**: Check this box if you want to enforce two-factor authentication.
  - **Residential Account**: Check this box if the account is residential.
  - **Enter name**: Type the account name. This name will be used as the default caller ID.
  - **Enter billing id**: Type the billing ID.
  - **Select time zone**: Choose the appropriate time zone from the dropdown menu.
  - **Bill Start Date**: Click on the calendar icon to select the bill start date.
  - **Billing Information (May not be required)**: Enter the billing details, which may include:
    - **First Name**
    - **Last Name**
    - **Email**
    - **Phone Number**
    - **Address**: Use the search bar to find and enter the address.
  - **Register SMS Brand**: Check this box if you need to register an SMS brand.

**General Settings**:

- After clicking the **Add New** button, you will be taken to the **General Settings** tab.
- Fill in the required fields:
  - **Enforce Two-Factor Authentication for organization**: Check this box if you want to enforce two-factor authentication.
  - **Residential Account**: Check this box if the account is residential.
  - **Enter name**: Type the account name.
  - **Enter billing id**: Type the billing ID.
  - **Select time zone**: Choose the appropriate time zone from the dropdown menu.
  - **Bill Start Date**: Click on the calendar icon to select the bill start date.
  - **Billing Information (May not be required)**: Enter the billing details, which may include:
    - **First Name**
    - **Last Name**
    - **Email**
    - **Phone Number**
    - **Address**: Use the search bar to find and enter the address.
  - **Register SMS Brand**: Check this box if you need to register an SMS brand

**SMS Brand Registration**:

If you checked the **Register SMS Brand** box, fill in the additional fields required for SMS brand registration:

- **Organization Type**: Select the organization type from the dropdown menu (e.g., Government, Non-Profit, Private Profit, Public Profit).
- **Brand Vertical**: Select the brand vertical from the dropdown menu (e.g., Agriculture, Communication, Construction).
- **Company Name**
- **EIN**
- **Street**
- **City**
- **State**
- **Postal Code**
- **Country**
- **Email**
- **Phone**
- **Website**

**Pricing Settings:**

- Navigate to the **Pricing** tab.

- Fill in the pricing details for the voice products:

  - **Unlimited Extension**
  - **Toll Free Minutes**
  - **SIP Trunk**
  - **Fax Service**
  - **International Minutes**
  - **Live Transcription Service**

- For custom products, select the product from the dropdown menu, and enter the price and quantity:

  - **Product**: Select from options such as Managed Services or Internet.
  - **Price**: Enter the price.
  - **Quantity**: Enter the quantity.
  - **Description**: Enter a description for the custom product.
  - Click **Add a product** to include additional custom products.

- Check the **Verify product pricing** box to ensure all product pricing is accurate before saving.

**Pricing:**

- Navigate to the **Pricing** tab.

- Fill in the pricing details for the voice products:

  - **Unlimited Extension**
  - **Toll Free Minutes**
  - **SIP Trunk**
  - **Fax Service**
  - **International Minutes**
  - **Live Transcription Service**

- For custom products, select the product from the dropdown menu, and enter the price and quantity:

  - **Product**: Select from options such as Managed Services or Internet.
  - **Price**: Enter the price.
  - **Quantity**: Enter the quantity.
  - **Description**: Enter a description for the custom product.
  - Click **Add a product** to include additional custom products.

- Check the **Verify product pricing** box to ensure all product pricing is accurate before saving.

**Adding Conduits**:

- Navigate to the **Conduits** tab.
- Enter the **Conduit Prefix**. Note that conduits only work when dialing 6 digits or less.
- Select the conduits to assign:
  - Use the **Available** list to search and select conduits. Only accounts with conduit prefixes are listed.
  - Move selected conduits to the **Assigned** list using the arrow buttons.

**Conduits** allow extensions to dial extensions in other accounts by using a prefix and the extension number. This feature enables users from multiple accounts to communicate via extension-to-extension dialing as if they were all part of the same account, facilitating easy internal communication across different departments or locations.

### Conduits:

- Navigate to the **Conduits** tab.
- Enter the **Conduit Prefix**. Note that conduits only work when dialing 6 digits or less.
- Select the conduits to assign:
  - Use the **Available** list to search and select conduits. Only accounts with conduit prefixes are listed.
  - Move selected conduits to the **Assigned** list using the arrow buttons.

**Conduits** allow extensions to dial extensions in other accounts by using a prefix and the extension number. This feature enables users from multiple accounts to communicate via extension-to-extension dialing as if they were all part of the same account, facilitating easy internal communication across different departments or locations.

**Create Account**:

- After filling in the necessary details, click the **Create** button.
- A warning message will appear: "Confirm Basic Account Creation?" Click **Yes** to confirm or **No** to cancel.

For detailed instructions on editing account settings after creating an account, please refer to the [**Account Settings**](https://scribehow.com/shared/Omnia_Admin_Account_Settings__gaYuDNCBQbCCA_1-ZWU0GQ) document.

**Related Documents**:

1. [**Omnia Admin Portal User Guide**](https://scribehow.com/page/Omnia_Admin_Portal_User_Guide__wR-8tvX-TumKH7hgN-nEHw?referrer=documents)**:** Essential steps for navigating and using the Omnia Admin platform.
2. [**Omnia Admin Reports User Guide**](https://scribehow.com/page/Omnia_Admin_Reports_User_Guide__SBv2WAWDROSz4ohbF5e4KA?referrer=documents)**:** This guide helps you navigate and use the reporting features in Omnia.
3. [**Omnia Portal User Guide**](https://scribehow.com/page/Omnia_Portal_User_Guide__krO6wF6TQ86D0Kl4o1JLGg?referrer=documents)**:** Essential steps for navigating and using the Omnia User platform.
4. [**VOXO Mobile Application User Guide**](https://scribehow.com/page/VOXO_Mobile_Application_User_Guide__4pqc5ST2TY2R6f5pgzQvZw?referrer=documents)**:** Key steps for navigating and using the VOXO Mobile app.

Voxo

This guide provides step-by-step instructions on how to add new accounts within the Omnia Admin Portal.

Omnia Admin: System Admin - Accounts (Add New)

Accessing System Admin - Accounts

Creating a New Account

General

Pricing

Conduits

Create Account