Omnia Admin: Time of Days

The Time of Day (TOD) feature routes calls based on time conditions. It's commonly used to direct calls to after-hours service or voicemail outside business hours. This guide will show you how to set up and implement Time of Days in your call routing.

Voxo

**This document applies to the following user roles within Omnia:** - **Account Administrator** - **Partner Administrator**

Accessing Time of Days

**Navigate to Time of Days:** - Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in. - Click the **Phone System** tab to expand it, then select **Time of days.**

Creating Time of Day Rules

**Create Time of Day:** - Click **Add New.** - **Name:** Enter the name for the TOD rule. - **Time Zone:** Select the time zone (use account default or specify). - **Select Type:** Choose the condition type (e.g., Calendar, Weektime).

TOD Types

**TOD Types**: - **All listed conditions satisfied**: All specified conditions must be met to engage the TOD routing rules. - **Any listed conditions satisfied**: Any of the listed conditions can be met to engage the TOD routing rules. - **Calendar**: Specify a date range to engage specific TOD routing rules. - **Use global**: Select from a preset list of specific TOD routing rules. - **Weektime**: Set specific day/time settings to establish TOD routing rules.

Setting Call Routing

**Setting Call Routing:** - Click **Routing**. - **During TOD Rules**: Use the **Type** and **Destination** options to set call routing for during your TOD rules (e.g., during business hours). - **Outside TOD Rules**: Use the **Type** and **Destination** options to set call routing for outside your TOD rules (e.g., after business hours). - **Add a Destination**: Click to configure multiple destinations. Note that this button will only appear based on the selected destination type. - **Reorder**: Use to reorder destinations by clicking and dragging. - **Delete**: Click to remove a destination. - Click **Create**, then **Yes** to create the TOD rules. **Example**: Route calls to a call group during business hours and to an employee's cell phone after hours.

Enable Time of Day Override

**Enable Time of Day Override:** - Check **Enable time of day override** to enable the time of day override. This feature allows you to temporarily override your current routing settings.

Manual Override

**Override Settings:** Temporarily override your current routing. - **Start Date:** Select the start date for the override. Click on the **Select start date** field to choose the desired date and time. - **End Date:** Select the end date for the override. Click on the **Select end date** field to choose the desired date and time. - **Destination:** - **Select Type:** Choose the destination type from the dropdown menu (e.g., Ring an [**Extension**](https://scribehow.com/shared/Omnia_Admin_Extensions__-L9BuyfORwK9dnYrMhXwQg?referrer=documents), Automation, [**Custom**](https://scribehow.com/shared/Omnia_Admin_Custom_Destinations__UhdCAL0gSv2KBHRBil5DnQ?referrer=documents)). - **Select Destination:** Choose the specific destination based on the type. - **Add a Destination:** Click to configure multiple destinations (appears based on the selected destination type). - **Reorder:** Click and drag to reorder destinations. - **Delete:** Click to remove a destination. - Click **Save**, then **Yes** to confirm the override settings. **Manual Override Activation:** - When a manual override on a Time of Day rule is enabled, an **Override active** icon will appear next to the Time of Day entry.

Removing Time of Day Override

**Remove Time of Day Override:** - Find the desired Time of Day (TOD) rule. - Navigate to the **Manual Override** tab. - Uncheck **Enable time of day override**. - Click **Save**, then **Yes** to confirm the changes.

Editing Time Of Days

**Edit Time of Day:** - Click on the TOD you want to edit or click the **Edit** button next to it. - Make your edits. - Click **Save**, then **Yes** to confirm the changes.

Deleting Time of Days

**Delete a Time of Day:** - Click the **Delete** button next to the Time of Day. - Confirm the deletion by clicking **Yes**.

Search, Sort, and Export Time of Days

**Search, Sort, and Export TOD:** - **Search Bar**: Quickly find specific items by typing the name or a keyword in the search field. The system will filter the list based on your search input, displaying the relevant results. - **Sort**: Click the sort icons next to the column headers to arrange items in ascending or descending order. - **Export Button**: Click the **Export** button next to the search field. The system will download a list of the items in CSV format.

**Related Documents**: 1. [**Omnia Admin Portal User Guide**](https://scribehow.com/page/Omnia_Admin_Portal_User_Guide__wR-8tvX-TumKH7hgN-nEHw?referrer=documents)**:** Essential steps for navigating and using the Omnia Admin platform. 2. [**Omnia Admin Reports User Guide**](https://scribehow.com/page/Omnia_Admin_Reports_User_Guide__SBv2WAWDROSz4ohbF5e4KA?referrer=documents)**:** This guide helps you navigate and use the reporting features in Omnia. 3. [**Omnia Portal User Guide**](https://scribehow.com/page/Omnia_Portal_User_Guide__krO6wF6TQ86D0Kl4o1JLGg?referrer=documents)**:** Essential steps for navigating and using the Omnia User platform. 4. [**VOXO Mobile Application User Guide**](https://scribehow.com/page/VOXO_Mobile_Application_User_Guide__4pqc5ST2TY2R6f5pgzQvZw?referrer=documents)**:** Key steps for navigating and using the VOXO Mobile app.