Omnia Admin: Time of Days | Scribe

    Omnia Admin: Time of Days

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      **This document applies to the following user roles within Omnia:** - **Account Administrator** - **Partner Administrator**

      Accessing Time of Days

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      **Navigate to Time of Days:** - Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in. - Click the **Phone System** tab to expand it, then select **Time of days.**
      **Navigate to Time of Days:** - Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in. - Click the **Phone System** tab to expand it, then select **Time of days.**

      Creating Time of Day Rules

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      **Create Time of Day:** - Click **Add New.** - **Name:** Enter the name for the TOD rule. - **Time Zone:** Select the time zone (use account default or specify). - **Select Type:** Choose the condition type (e.g., Calendar, Weektime).
      **Create Time of Day:** - Click **Add New.** - **Name:** Enter the name for the TOD rule. - **Time Zone:** Select the time zone (use account default or specify). - **Select Type:** Choose the condition type (e.g., Calendar, Weektime).

      TOD Types

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      **TOD Types**: - **All listed conditions satisfied**: All specified conditions must be met to engage the TOD routing rules. - **Any listed conditions satisfied**: Any of the listed conditions can be met to engage the TOD routing rules. - **Calendar**: Specify a date range to engage specific TOD routing rules. - **Use global**: Select from a preset list of specific TOD routing rules. - **Weektime**: Set specific day/time settings to establish TOD routing rules.
      **TOD Types**: - **All listed conditions satisfied**: All specified conditions must be met to engage the TOD routing rules. - **Any listed conditions satisfied**: Any of the listed conditions can be met to engage the TOD routing rules. - **Calendar**: Specify a date range to engage specific TOD routing rules. - **Use global**: Select from a preset list of specific TOD routing rules. - **Weektime**: Set specific day/time settings to establish TOD routing rules.

      Setting Call Routing

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      **Setting Call Routing:** - Click **Routing**. - **During TOD Rules**: Use the **Type** and **Destination** options to set call routing for during your TOD rules (e.g., during business hours). - **Outside TOD Rules**: Use the **Type** and **Destination** options to set call routing for outside your TOD rules (e.g., after business hours). - **Add a Destination**: Click to configure multiple destinations. Note that this button will only appear based on the selected destination type. - **Reorder**: Use to reorder destinations by clicking and dragging. - **Delete**: Click to remove a destination. - Click **Create**, then **Yes** to create the TOD rules. **Example**: Route calls to a call group during business hours and to an employee's cell phone after hours.
      **Setting Call Routing:** - Click **Routing**. - **During TOD Rules**: Use the **Type** and **Destination** options to set call routing for during your TOD rules (e.g., during business hours). - **Outside TOD Rules**: Use the **Type** and **Destination** options to set call routing for outside your TOD rules (e.g., after business hours). - **Add a Destination**: Click to configure multiple destinations. Note that this button will only appear based on the selected destination type. - **Reorder**: Use to reorder destinations by clicking and dragging. - **Delete**: Click to remove a destination. - Click **Create**, then **Yes** to create the TOD rules. **Example**: Route calls to a call group during business hours and to an employee's cell phone after hours.

      Enable Time of Day Override

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      **Enable Time of Day Override:** - Check **Enable time of day override** to enable the time of day override. This feature allows you to temporarily override your current routing settings.
      **Enable Time of Day Override:** - Check **Enable time of day override** to enable the time of day override. This feature allows you to temporarily override your current routing settings.

      Manual Override

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      **Override Settings:** Temporarily override your current routing. - **Start Date:** Select the start date for the override. Click on the **Select start date** field to choose the desired date and time. - **End Date:** Select the end date for the override. Click on the **Select end date** field to choose the desired date and time. - **Destination:** - **Select Type:** Choose the destination type from the dropdown menu (e.g., Ring an [**Extension**](https://scribehow.com/shared/Omnia_Admin_Extensions__-L9BuyfORwK9dnYrMhXwQg?referrer=documents), Automation, [**Custom**](https://scribehow.com/shared/Omnia_Admin_Custom_Destinations__UhdCAL0gSv2KBHRBil5DnQ?referrer=documents)). - **Select Destination:** Choose the specific destination based on the type. - **Add a Destination:** Click to configure multiple destinations (appears based on the selected destination type). - **Reorder:** Click and drag to reorder destinations. - **Delete:** Click to remove a destination. - Click **Save**, then **Yes** to confirm the override settings. **Manual Override Activation:** - When a manual override on a Time of Day rule is enabled, an **Override active** icon will appear next to the Time of Day entry.
      **Override Settings:** Temporarily override your current routing. - **Start Date:** Select the start date for the override. Click on the **Select start date** field to choose the desired date and time. - **End Date:** Select the end date for the override. Click on the **Select end date** field to choose the desired date and time. - **Destination:** - **Select Type:** Choose the destination type from the dropdown menu (e.g., Ring an [**Extension**](https://scribehow.com/shared/Omnia_Admin_Extensions__-L9BuyfORwK9dnYrMhXwQg?referrer=documents), Automation, [**Custom**](https://scribehow.com/shared/Omnia_Admin_Custom_Destinations__UhdCAL0gSv2KBHRBil5DnQ?referrer=documents)). - **Select Destination:** Choose the specific destination based on the type. - **Add a Destination:** Click to configure multiple destinations (appears based on the selected destination type). - **Reorder:** Click and drag to reorder destinations. - **Delete:** Click to remove a destination. - Click **Save**, then **Yes** to confirm the override settings. **Manual Override Activation:** - When a manual override on a Time of Day rule is enabled, an **Override active** icon will appear next to the Time of Day entry.

      Removing Time of Day Override

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      **Remove Time of Day Override:** - Find the desired Time of Day (TOD) rule. - Navigate to the **Manual Override** tab. - Uncheck **Enable time of day override**. - Click **Save**, then **Yes** to confirm the changes.
      **Remove Time of Day Override:** - Find the desired Time of Day (TOD) rule. - Navigate to the **Manual Override** tab. - Uncheck **Enable time of day override**. - Click **Save**, then **Yes** to confirm the changes.

      Editing Time Of Days

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      **Edit Time of Day:** - Click on the TOD you want to edit or click the **Edit** button next to it. - Make your edits. - Click **Save**, then **Yes** to confirm the changes.
      **Edit Time of Day:** - Click on the TOD you want to edit or click the **Edit** button next to it. - Make your edits. - Click **Save**, then **Yes** to confirm the changes.

      Deleting Time of Days

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      **Delete a Time of Day:** - Click the **Delete** button next to the Time of Day. - Confirm the deletion by clicking **Yes**.
      **Delete a Time of Day:** - Click the **Delete** button next to the Time of Day. - Confirm the deletion by clicking **Yes**.

      Search, Sort, and Export Time of Days