**This document applies to the following user roles within Omnia:**

- **Account Administrator**
- **Partner Administrator**

**Navigate to Virtual Receptionists:**

- Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in.

- Click the **Phone System** tab to expand it, then select **Virtual Receptionists.**

**Navigate to Virtual Receptionists:**

- Go to the [**Admin Portal**](https://app.voxo.co/) and sign in.

- Click the **Phone System** tab to expand, then select **Virtual Receptionists.**

**General Settings**:

- **Enable speech detection**: Allows callers to speak key options instead of pressing keys.
- **Enter name**: Provide a name for the IVR.
- **Enable extension dialing**: Allows callers to dial extensions directly.
- **Branch**: Select the [**branch**](https://scribehow.com/shared/Omnia_Admin_Branches___UJ4yv5wT1qKlkNTqkRvUA) if applicable to assign to the IVR, which helps identify and assist with filtering and sorting.

**Timeout Settings**:

- **On timeout**: Select the destination type and the specific destination for calls that timeout.
- **Add a Destination**: Click to configure multiple destinations. Note that this button will only appear based on the selected destination type.
- **Reorder**: Use to reorder destinations by clicking and dragging.
- **Delete**: Click to remove a destination.
- **Select timeout**: Set the timeout duration in seconds.

**Timeout Settings**:

- **On timeout**: Select the destination type and the specific destination for calls that timeout.
- **Add a Destination**: Click to configure multiple destinations. Note that this button will only appear based on the selected destination type.
- **Reorder**: Use the blue arrow button to reorder destinations by clicking and dragging.
- **Delete**: Click the red trash can button to remove a destination.
- **Select timeout**: Set the timeout duration in seconds.

**Wrong Key Press Settings**:

- **If Wrong Key Pressed**: Select the destination type and specific destination for calls that press an incorrect key.
- **Add a Destination**: Click to configure multiple destinations. Note that this button will only appear based on the selected destination type.
- **Reorder**: Use to reorder destinations by clicking and dragging.
- **Delete**: Click to remove a destination.

**Loop Settings**:

- **Enable loop on timeout**: Enable if you want the system to loop back to the menu on timeout.
- **Enable loop on wrong key**: Enable if you want the system to loop back to the menu on a wrong key press.
- **Max loops**: Set the maximum number of times the system will loop back to the menu.

**Loop Settings**:

- **Enable loop on timeout**: Enable if you want the system to loop back to the menu on timeout.
- **Enable loop on wrong key**: Enable if you want the system to loop back to the menu on a wrong key press.

**Select Media Files**:

- Navigate to the **Media** tab.
- Select the appropriate [**media files**](https://scribehow.com/shared/Omnia_Admin_Media_Files__LxLyMgU7SBqju9ex6tTRBg?referrer=documents) from the dropdown list to be used for the Greeting messages. This will be an already saved file in the media files section of the portal.

**Select Media Files**:

- Select the appropriate [media files](https://scribehow.com/shared/Omnia_Admin_Media_Files__LxLyMgU7SBqju9ex6tTRBg?referrer=documents) from the dropdown list to be used for the virtual receptionist.

**Add a New Media File:**

- Click **Add a Mediafile** to record or upload a new media file if needed.
- Use the controls to record or upload the media file. This will open additional options.

**Add a New Media File:**

- Click **Add a Mediafile** to upload a new media file.
- Use the controls to record or upload the media file. This will open additional options.

**Additional Options**:

- **Playback**: Click to play the media file
- **Press and Hold To Record:** Click and hold to record a message.
- **Upload File**: Click to add an existing audio file.
- **Cancel Changes**: Click to revert to previous settings.
- **Enter a name:** Type the name in the **Mediafile name** field before saving.
- **Save Changes**: Click to save the recorded or uploaded file. This media file will now be available to choose from and select in the dropdown.

**Configure Key Press Destinations**:

- Navigate to the **Key Press Options** tab.
- For each key (0-9, \*, #), select the destination type and specific destination.
- Use the **Add a destination** button to configure multiple destinations.
- **Reorder**: Use to reorder destinations by clicking and dragging.
- **Delete**: Click to remove a destination.

**Configure Key Press Destinations**:

- Navigate to the **Key Press Options** tab.
- For each key (0-9, \*, #), select the destination type and specific destination.
- Use the **Add a destination** button to configure multiple destinations for each key.
- **Reorder Icon**: Use the blue arrow icon to reorder destinations by clicking and dragging.
- **Delete Icon**: Click the red trash can icon to remove a destination..

Voxo

IVRs route calls based on caller input, offering a flexible and automated way to handle incoming calls. This guide provides step-by-step instructions for creating and managing virtual receptionists (IVRs).

Omnia Admin Scribes

VOXO

Omnia Admin: Virtual Receptionists

Search, Sort, and Export Virtual Receptionists

Omnia Admin: Virtual Receptionists

Accessing Virtual Receptionists

Creating an IVR

General Settings

Timeout Settings

Wrong Key Press Settings

Loop Settings

Media Settings

Key Press Options

Saving an IVR