Omnia Admin: Virtual Receptionists | Scribe

    Omnia Admin: Virtual Receptionists

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      **This document applies to the following user roles within Omnia:** - **Account Administrator** - **Partner Administrator**

      Accessing Virtual Receptionists

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      **Navigate to Virtual Receptionists:** - Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in. - Click the **Phone System** tab to expand it, then select **Virtual Receptionists.**
      **Navigate to Virtual Receptionists:** - Go to the [**Admin Portal**](https://app.voxo.co/dashboard) and sign in. - Click the **Phone System** tab to expand it, then select **Virtual Receptionists.**

      Creating an IVR

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      **Create an IVR**: - Click **Add New**.

      General Settings

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      **General Settings**: - **Enable speech detection**: Allows callers to speak key options instead of pressing keys. - **Enter name**: Provide a name for the IVR. - **Enable extension dialing**: Allows callers to dial extensions directly. - **Branch**: Select the [**branch**](https://scribehow.com/shared/Omnia_Admin_Branches___UJ4yv5wT1qKlkNTqkRvUA) if applicable to assign to the IVR, which helps identify and assist with filtering and sorting.
      **General Settings**: - **Enable speech detection**: Allows callers to speak key options instead of pressing keys. - **Enter name**: Provide a name for the IVR. - **Enable extension dialing**: Allows callers to dial extensions directly. - **Branch**: Select the [**branch**](https://scribehow.com/shared/Omnia_Admin_Branches___UJ4yv5wT1qKlkNTqkRvUA) if applicable to assign to the IVR, which helps identify and assist with filtering and sorting.

      Timeout Settings

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      **Timeout Settings**: - **On timeout**: Select the destination type and the specific destination for calls that timeout. - **Add a Destination**: Click to configure multiple destinations. Note that this button will only appear based on the selected destination type. - **Reorder**: Use to reorder destinations by clicking and dragging. - **Delete**: Click to remove a destination. - **Select timeout**: Set the timeout duration in seconds.
      **Timeout Settings**: - **On timeout**: Select the destination type and the specific destination for calls that timeout. - **Add a Destination**: Click to configure multiple destinations. Note that this button will only appear based on the selected destination type. - **Reorder**: Use to reorder destinations by clicking and dragging. - **Delete**: Click to remove a destination. - **Select timeout**: Set the timeout duration in seconds.

      Wrong Key Press Settings

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      **Wrong Key Press Settings**: - **If Wrong Key Pressed**: Select the destination type and specific destination for calls that press an incorrect key. - **Add a Destination**: Click to configure multiple destinations. Note that this button will only appear based on the selected destination type. - **Reorder**: Use to reorder destinations by clicking and dragging. - **Delete**: Click to remove a destination.
      **Wrong Key Press Settings**: - **If Wrong Key Pressed**: Select the destination type and specific destination for calls that press an incorrect key. - **Add a Destination**: Click to configure multiple destinations. Note that this button will only appear based on the selected destination type. - **Reorder**: Use to reorder destinations by clicking and dragging. - **Delete**: Click to remove a destination.

      Loop Settings

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      **Loop Settings**: - **Enable loop on timeout**: Enable if you want the system to loop back to the menu on timeout. - **Enable loop on wrong key**: Enable if you want the system to loop back to the menu on a wrong key press. - **Max loops**: Set the maximum number of times the system will loop back to the menu.
      **Loop Settings**: - **Enable loop on timeout**: Enable if you want the system to loop back to the menu on timeout. - **Enable loop on wrong key**: Enable if you want the system to loop back to the menu on a wrong key press. - **Max loops**: Set the maximum number of times the system will loop back to the menu.

      Media Settings

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      **Select Media Files**: - Navigate to the **Media** tab. - Select the appropriate [**media files**](https://scribehow.com/shared/Omnia_Admin_Media_Files__LxLyMgU7SBqju9ex6tTRBg?referrer=documents) from the dropdown list to be used for the Greeting messages. This will be an already saved file in the media files section of the portal.
      **Select Media Files**: - Navigate to the **Media** tab. - Select the appropriate [**media files**](https://scribehow.com/shared/Omnia_Admin_Media_Files__LxLyMgU7SBqju9ex6tTRBg?referrer=documents) from the dropdown list to be used for the Greeting messages. This will be an already saved file in the media files section of the portal.
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      **Add a New Media File:** - Click **Add a Mediafile** to record or upload a new media file if needed. - Use the controls to record or upload the media file. This will open additional options.
      **Add a New Media File:** - Click **Add a Mediafile** to record or upload a new media file if needed. - Use the controls to record or upload the media file. This will open additional options.
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      **Additional Options**: - **Playback**: Click to play the media file - **Press and Hold To Record:** Click and hold to record a message. - **Upload File**: Click to add an existing audio file. - **Cancel Changes**: Click to revert to previous settings. - **Enter a name:** Type the name in the **Mediafile name** field before saving. - **Save Changes**: Click to save the recorded or uploaded file. This media file will now be available to choose from and select in the dropdown.

      Key Press Options

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      **Configure Key Press Destinations**: - Navigate to the **Key Press Options** tab. - For each key (0-9, \*, #), select the destination type and specific destination. - Use the **Add a destination** button to configure multiple destinations. - **Reorder**: Use to reorder destinations by clicking and dragging. - **Delete**: Click to remove a destination.
      **Configure Key Press Destinations**: - Navigate to the **Key Press Options** tab. - For each key (0-9, \*, #), select the destination type and specific destination. - Use the **Add a destination** button to configure multiple destinations. - **Reorder**: Use to reorder destinations by clicking and dragging. - **Delete**: Click to remove a destination.

      Saving an IVR