PC.3.I.4 - Credit Memos and Customer Refunds
- 6 steps
ProAdvisor Challenge
This exercise is a ProAdvisor Challenge provided by Intuit. To find the original, log in to your QuickBooks Online Accountant (QBOA) account, then follow this path:
- In the left navigation bar, hover over ProAdvisor, then click **Training**.
- Click the **Training Library** tab.
- Click **QuickBooks Online** to expand (it may already be expanded).
- Click on the **Sales & customers** tile.
- Click **Intermediate Skills** to expand, if necessary.
- Click on the **4. Credit memos and customer refunds** section.
The exercise can be found towards the bottom of the page, under ProAdvisor Challenge.
*Note: You may need to answer the Knowledge Check before having access to the ProAdvisor Challenge section.*
The Sample Company
1
To complete this exercise, you must be in the Sample company. To get into it, click on the Gear icon on the top right corner of the screen, then select Sample company.
Note that you will be logged out of your current account. If you are sure, click "Continue" to confirm.
Hands On Practice
Now let's get started with the exercise. As a reminder, here is the scenario:
Your client, Craig, asked you to help him create a credit memo for a partial refund for services.
Here’s what you need to know:
- The customer is **John Melton**
- The service was **Design work**
- Craig billed the customer for **10 hours** of work—which the customer paid for—although his crew actually only spent **four hours** on the project
You need to record the credit memo to credit the customer for six hours of design work.
2
Click the "+New" button, then select "Credit memo".
3
In the Customer field, select "John Melton".
4
On the first line, in the Product/Service field, select "Design".
5
In the QTY field, change the quantity to "6".
6
Click the "down arrow" next to Save and send, then select "Save and close".
🏋️♀️ Get More Practice
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