[Access the report here](https://blazer.nurole.com/queries/432-recommendations-on-hold-report?start_time=2023-07-01T00%3A00%3A00Z&end_time=2023-09-04T23%3A59%3A59Z) (make sure VPN is on)

1. Find your recs on hold
2. Reach out to the member for more info via Zendesk
3. If no response after 2 weeks, ignore the rec in Admin

Click the date bar to select what time period of 'on hold' recommendations you want to look at

You can sort the recommendations by name to easily find yours by clicking the 'last updated by' column

Click the admin links to be taken to the on-hold recommendation. Once resolved, the query will be updated!

https://admin.nurole.com/recommendations/64b7f19f387c89442c5212a6

It is your responsibility to ensure your on-hold recommendations are addressed regularly. This is an important process as its the first point of touch for many people coming to Nurole

This guide provides step-by-step instructions on how to use the New Recs on hold report, which is an important tool for managing on-hold recommendations. It explains how to access the report, select a time period, sort recommendations, and resolve them. Regularly addressing on-hold recommendations is crucial as it is often the first point of contact for individuals using Nurole, and we advertise a 48hr turn around time for processing recommendations

Recommendations on Hold Report 2.0