Record a Custom Message for "Routing Options: To a Message (no voicemail)" in Departments/Call Centers | Scribe

    Record a Custom Message for "Routing Options: To a Message (no voicemail)" in Departments/Call Centers

    • Stephanie Sava |
    • 13 steps |
    • 55 seconds
    1
    Make sure you have a headset connected to your computer (can be wired or wireless/Bluetooth)
    2
    Click your icon in the top right corner of the Dialpad app.
    3
    Click "Profile" - this will take you to the Dialpad profile & admin website.
    4
    Once your profile page opens, click "Admin Settings" (the gear below the person icon in the left menu bar)
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    Tip! It is recommended you save the Admin Settings page as a favorite/make a desktop shortcut/add to favorites bar - then you can skip steps 2 - 4.
    5
    Click "Departments" or "Ai Contact Centers"
    6
    Click the department or contact center you need to record a message for.
    7
    Click "Business Hours & Call Routing"
    8
    Scroll down and click "Edit Call Routing" on the right.
    9
    Under Routing Options --> Open Hours Routing, make sure "To a message (no voicemail)" is selected. Then click on 'Record a greeting'.
    10
    Name the greeting, then click on "Start recording"
    11
    Click "Start Recording" - you'll hear a voice prompt: *Please record your greeting after the tone* Record your message
    12
    Click here when you're finished.
    13
    Once you've finished the recording, you should see it show up under "To a message (no voicemail)"