On the member's transaction page, locate the payment you want to cancel. You'll see a "void" button next to it. Simply click "void"
Enter the reason for voiding
Click this button.
After correcting/voiding the payment, you will need to manually access your merchant account interface. This interface is provided by your payment processor or merchant account provider.
Within the merchant account interface, you can initiate the refund process. Follow the instructions provided by your merchant account provider to complete the refund transaction.
For the best guidance on processing refunds, we recommend reaching out to your specific merchant account provider. They will be able to provide you with the most accurate and up-to-date information on how to process refunds using their system.