Refund/Void a Payment | Scribe

    Refund/Void a Payment

    • Chamber Nation |
    • 6 steps |
    • 33 seconds
    1

    On the member's transaction page, locate the payment you want to cancel. You'll see a "void" button next to it. Simply click "void"

    2

    Enter the reason for voiding

    3

    Click this button.

    4

    After correcting/voiding the payment, you will need to manually access your merchant account interface. This interface is provided by your payment processor or merchant account provider.

    5

    Within the merchant account interface, you can initiate the refund process. Follow the instructions provided by your merchant account provider to complete the refund transaction.

    6

    For the best guidance on processing refunds, we recommend reaching out to your specific merchant account provider. They will be able to provide you with the most accurate and up-to-date information on how to process refunds using their system.