Refunding ACH through Cardpointe | Scribe

    Refunding ACH through Cardpointe

    • Carol Perez |
    • 0 step |
    • 25 seconds
    Navigate to [https://www.cardpointe.com/account/#/reporting/transactions](https://www.cardpointe.com/account/#/reporting/transactions)
    Click "Brand"
    Click "E-Check"
    Click transaction you'd like to refund.
    When the donation is still in the Captured/Batched status you can click "Void" to return the transaction.
    If the transaction is already in Funded/Processed status then you would click "Refund" for the donor to receive the funds back.
    Tip! Occasionally a refund cannot be processed due to the current status of the donation. If you have any trouble processing a return, please reach out to [[email protected]](mailto:[email protected]) and they can assist.

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