Navigate to [https://smartpay.profitstars.com/manager/#!/customers/Qk1NRERF/detail](https://smartpay.profitstars.com/manager/#!/customers/Qk1NRERF/detail)
2
Click "Processed"
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Click here.
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Click this text field.
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Type first or last name of donor.
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Scroll to the left and verify if this is the correct date and donor then click here.
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Click here.
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Press the Refund button.
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An additional pop-up box will confirm if you want to Refund since the action cannot be reversed. Press Refund again to complete the transaction.