RenoVault Navigation Guide | Scribe

RenoVault Navigation Guide

  • Melanie Parker |
  • 8 steps |
  • 31 seconds
  • Site.comSite.com
  • RenovofinancialRenovofinancial
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Welcome to Renovo Loan Servicing! We're so glad you've chosen to work with us. Let's discuss some important features of our borrower portal to keep in mind while your loan is in servicing.
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First, let's log in to RenoVault. Simply go to [renovofinancial.com](http://renovofinancial.com) and click on 'Client Login' to begin. NOTE: Many of our borrowers use RenoVault to send us information securely during the originations process. If for some reason you don't already have RenoVault credentials, please reach out to us at (888) 568-8894 so we can issue them right away.
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You'll be prompted to login. Your username is the email address associated with your account. If you've forgotten your password, you can hit 'Forgot Your Password?' to have an email sent to you to reset the password.
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Once you've logged in, you'll be able to see all the loans you have in servicing organized by the loan type (bridge vs. term). Click on the name of the loan to access loan servicing-related info.
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On the Loan Details page, there are a few key features. You can request a draw inspection by clicking on 'Request an Inspection'. For more information on quickly requesting a draw, please follow this link: [https://www.youtube.com/watch?v=c8S4TgHDiHg](https://www.youtube.com/watch?v=c8S4TgHDiHg).
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You can also check out the status of submitted draw requests by clicking on the 'View Draws' button.
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To view your servicing statements, scroll down to the bottom of the Loan Details page to view your most recent statement or click 'View All' to see all statements. You can also download statements if needed. Please note that your most recent loan statement will be available 5-15 days prior to your payment due date.
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Thanks again for choosing Renovo - we look forward to working with you! If you have any questions at all, please contact us at [[email protected]](mailto:[email protected]) or call (888) 568-8894. We are available Monday-Friday 9:00am-5:00pm CT.