Clever/ClassLink schools should never manually change student/user account usernames or passwords - that will break the link with their Clever/ClassLink account and they won't be able to login.

Resetting passwords this way will create a **temporary** password. The first time a student/user logs in with this temporary password they will be prompted to change it. Typically, students/users will not remember what they changed their password to and will be unable to login the next time you want them to. So then you end up in what we call, "Password Purgatory" - constantly resetting passwords. Although this is an option to reset passwords, we recommend using Option 2 instead.

From your site admin/staff account click "Portfolios & Groups" and "Manage Active Portfolios"

Select your Search Mode from the following options: "Last Name begins with", "Group", "Graduation Year", or "All Users in Site", then click "Generate New List"

Select "Reset Passwords" from the drop-down box of available portfolio tasks

Click "Select" to select all portfolios, or select individual portfolios you want to reset passwords for by clicking the box next to their name. Then click "Execute Task"

Click "Select" to select all portfolios, or select individual portfolios you want to reset passwords for by clicking the box next to their name. Then click "Execute Task".

Enter a temporary password here and select whether or not you want to reset the security questions of the account(s) and/or send the new temporary password to the account(s). Click "Reset" when finished.

Send password to accounts with an e-mail address

Option 2 - Reset Usernames/Passwords - Permanent - Export for Upload

Scroll down. Click "Select" to select all portfolios, or select individual portfolios by clicking the box next to their name. Then click "Export for Upload"

Click "Select" to select all portfolios, or select individual portfolios by clicking the box next to their name. Then click "Export for Upload"

Download the excel document when prompted and click "Enable Editing"

The excel file will contain all of the student/user accounts you previously selected. From here, you will be able to edit or change completely their **Username**/**Password**. Usernames must contain at least 6 characters and are NOT case sensitive. Passwords must be at least 8 characters and include one capital letter, one lowercase letter, and one number. ***The password you set here will be permanent, so the student/user will NOT be prompted to change it the first time they login.*** Do not delete, rearrange, or edit the name of the columns.

Enter the new permanent passwords for each student/user

When finished updating the excel file, save it to your device by clicking "File", and "Save As". Select the destination in your device you'd like the file to be saved, name the file, and click "Save"

Navigate back to your site admin/staff account and click "Portfolios & Groups", then "Create and Update Portfolios"

Click "Choose File" to find and select the excel document you just created and saved

Click "Choose File" and locate the excel document you just built/saved

Click "Trial run" and "Upload Portfolios"

The trial run allows you to make sure there will be no errors when uploading. If there are any potential errors, you will see a bold, red code in the "Status" column. To learn what an error status code means, click "Status Codes". If you do not see any error codes, move on to the next step. If you do, go back and update your excel document based on the error code you received and re-save it. You can complete as many trial runs as you need.

This guide provides essential instructions for resetting student/user passwords. It outlines two options: a temporary password reset that may lead to future login difficulties, and a permanent reset through an exportable Excel file, ensuring a smoother experience for both administrators and users. Following this guide helps streamline the password management process, making it easier to maintain secure and accessible accounts for students and users.

Reset Student/User Password & Export for Upload

Option 1 - Reset Passwords - Temporary

Option 2 - Reset Usernames/Passwords - Permanent - Export for Upload