Reset User Password (Helpdesk) | Scribe

    Reset User Password (Helpdesk)

    • Lucy Sonner |
    • 9 steps |
    • 22 seconds
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      If you would prefer to watch a video covering this process, please click here: <https://youtu.be/jaRSP4R1qWQ?feature=shared>
      1
      Navigate to Synbiotix
      2
      Enter your username and password and click "Login"
      3
      Select Helpdesk
      4
      Click "Administration"
      5
      Click "Manage Users"
      6
      Enter the user details and click "Go" to search for a specific user, if required
      Enter the user details and click "Go" to search for a specific user, if required
      7
      Users that have entered their password incorrectly too many times will be locked out of the system. You can see a red "Yes" in the "Locked" column
      8
      Click "Reset Password"
      9
      Click "OK"
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      The user's password will be reset to **password1$** . This can be changed to something more memorable by logging in via the online Helpdesk. Passwords can't be changed through the Helpdesk app