If you would prefer to watch a video covering this process, please click here: <https://youtu.be/jaRSP4R1qWQ?feature=shared>

Enter your username and password and click "Login"

Enter the user details and click "Go" to search for a specific user, if required

Users that have entered their password incorrectly too many times will be locked out of the system. You can see a red "Yes" in the "Locked" column

The user's password will be reset to **password1$** . This can be changed to something more memorable by logging in via the online Helpdesk. Passwords can't be changed through the Helpdesk app

This guide provides step-by-step instructions on how to reset user passwords in the Synbiotix Helpdesk, for both soft and hard FM.

Reset User Password (Helpdesk)