Reset my Password Using Self-Serve Password Reset

**These instructions are only for those who have already set up MFA on their NSH account and need to reset their NSH password.** You will need a mobile device (phone or tablet) connected to the internet to reset your password using Self-Serve Password Reset.

Open Self-Serve Password Reset

1

On your mobile device or computer, open your web browser and go to<https://passwordreset.microsoftonline.com/>. Type in your NSH email address into the box, then type in the characters displayed in the picture (or the words in the audio). Click "Next" to continue.

Authenticate Yourself (Confirm your Identity)

2

You will be asked to authenticate yourself using two of the authentication methods you set up. Select your first authentication method from the listed options and follow the instructions to complete it. **PLEASE NOTE:** The image below is only an example, the authentication methods listed will vary depending on the methods you had set up for your account.

3

Select your second authentication method from the listed options and follow the instructions to complete it, then click "Next".

Choose Your New Passphrase

**IMPORTANT: Choose a Passphrase, not a Password!** To improve your experience and better protect sensitive information, all NSH users (including PFAs) need to choose a **passphrase** instead of a password. A passphrase is an easy-to-remember, secret phrase which must have at least 10 characters. Your passphrase will never expire, so make sure it’s easy for you to use and remember. You are responsible for all access associated with your passphrase, so do not share it with anyone. [**Watch this short video** **to learn more about passphrases**](https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fstream2.nshealth.ca%2F2024%2F07-10-Changes-To-Passwords-Are-Coming-Nsh%2F&data=05%7C02%7CNSHealthNews%40nshealth.ca%7C129d87161a884858fdb208dca4e766e9%7C8eb23313ce754345a56a297a2412b4db%7C0%7C0%7C638566560973717687%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=EX6GhWsEi8G8OqttYawo3auLJvlBtcgU6hDAvWEWTUU%3D&reserved=0)

4

Enter a new password in the top box (remember to use a passphrase!), and enter it again in the bottom box to confirm it. Then, click "Finish".

5

Once you have successfully completed the password reset, you will receive an email to your NSH email account from *[email protected]* . That's it, you're all done!

Make sure you update all your devices (phones, tablets, and computers) with your new password!