Retention Alert – Self-Service | Scribe

    Retention Alert – Self-Service

    • Kyla Bailey |
    • 9 steps |
    • 19 seconds
    • CarlalbertCarlalbert
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    To contribute student retention information using the Retention Alert chicklet in self-service.
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    Click "Retention Alert"
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    Click "Contribute Retention Info"
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    Here you will search for the student you want to contribute retention information for. You can use the student's name of student ID.
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    Once you choose the correct student you will use this field to select the type of case that most closely matches the situation you are describing.
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    Click the "Course Information (Ex: ENGL-1113-1234)" field. Here, you will type the course ID and section number. This is the only way to identify which course the case is for. **Please enter the course ID as it appears in the course schedule. This is very important as we use this information to pull midterm and final grades.**
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    Click the "Detailed Notes" field. Use this field to add a message TO THE STUDENT about your concern. This message will be included in the email the student receives and will go to the student's advisors.
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    Click "Save"
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    You have successfully submitted your retention alert case.