Retention Alert – Self-Service | Scribe

    Retention Alert – Self-Service

    • Kyla Bailey |
    • 9 steps |
    • 28 seconds
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    To contribute student retention information using the Retention Alert chicklet in self-service.
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    Click "Retention Alert"
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    Click "Contribute Retention Info"
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    Here you will search for the student you want to contribute retention information for. You can use the student's name of student ID.
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    Once you choose the correct student you will use this field to select the type of case that most closely matches the situation you are describing.
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    Tip! Before you contribute retention information for a student, copy the course ID and section number from the top of your roster to paste here. You will then add the semester and year.
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    Click the "Course Information (Ex: Spring 2024 ENGL-1113-1234)" field. Here, you will type the course ID and section number. This is the only way to identify which course the case is for. **Please make sure to enter the course Id as it appears in the course schedule.**
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    Click the "Detailed Notes" field. Use this field to enter the detailed informaion about why you are contributing information for the student. Please provide as much information as you can.
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    Click "Save"
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    You have successfully submitted your retention alert case.