Reverse a Claim | Scribe

    Reverse a Claim

    • Annmarie |
    • 12 steps |
    • 26 seconds
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    This option is for the rare occasions when you may need to reverse a claim that has been submitted. A situation in which this would be needed would be if the submission has been successful but the HMRC have then rejected the claim after further processing. In this instance you would reverse the claim to unmark the donations as claimed and re-submit.
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    Alert! If you have submitted a claim to the HMRC that has been accepted you must not use this option! Please see Gift Aid refunds for further information.
    1
    Navigate to [https://www.mygiving.online](https://www.mygiving.online/)
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    Click "Claims"
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    Click "Reverse a Claim"
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    All claims submitted will be listed here. You can select to reverse all claims by using the tick all option
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    Alert! Use this with care as selecting all claims will select every claim you have processed in Donations Coordinator and MyGiving.Online
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    To filter the claims to a particular date please click next to " For claim on the following date"
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    Click here to either type your cut off date or click to open a calendar to make your selection. Alternatively click "Today" to enter todays date
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    Click "Tick All" to select all of the claims listed above
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    Click "Untick All" to unselect all of the claims above
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    Check the box next to each claim you need to reverse
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    Click "Reverse Claim"
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    Click "Continue"
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    The below message will appear once the claims selected have been reversed