Running Helpdesk Reports | Scribe

    Running Helpdesk Reports

    • Lucy Sonner |
    • 16 steps |
    • 2 minutes
      1
      Navigate to Synbiotix
      2
      Enter your username and password and click "Login"
      3
      Select Helpdesk
      4
      Click "Reports"
      5
      The Helpdesk contains a number of reports to assist you with analysing your data. Each report has a short description beneath its name to help you find the correct report
      6
      Click on a report to select it
      7
      The selected report will run automatically
      8
      Each report has a number of filters you can use to refine the results. Select any required filters from the drop-down boxes, or change the date range using the calendar buttons
      9
      Click "Go" to apply any filters
      10
      Click "Excel" to export the data to an Excel spreadsheet. The file will automatically download to your computer
      11
      The Job Details give you a comprehensive insight into all jobs. By default, it displays all information, but you can customise it to your requirements.\ \ Click "Columns" to change the display
      12
      The displayed fields are shown on the right-hand side, while hidden fields are displayed on the left. By default, all fields will be displayed, so the left-hand box will be blank
      13
      Click on the fields you want to remove and click "**🠔**"
      14
      The selected fields will move to the left
      15
      Click "Save"
      16
      Click "Reset to Default" to remove any configurations