Running Helpdesk Reports

Enter your username and password and click "Login"

Select Helpdesk

Click "Reports"

Click on a report to select it

The selected report will run automatically

Each report has a number of filters you can use to refine the results. Select any required filters from the drop-down boxes, or change the date range using the calendar buttons

Click "Go" to apply any filters

Click "Excel" to export the data to an Excel spreadsheet. The file will automatically download to your computer

The Job Details give you a comprehensive insight into all jobs. By default, it displays all information, but you can customise it to your requirements.\ \ Click "Columns" to change the display

The displayed fields are shown on the right-hand side, while hidden fields are displayed on the left. By default, all fields will be displayed, so the left-hand box will be blank

Click on the fields you want to remove and click "**🠔**"

The selected fields will move to the left

Click "Save"

Click "Reset to Default" to remove any configurations