SC.3.2c Issuing a Refund | Scribe

    SC.3.2c Issuing a Refund

    • 15 steps
    • AkadianAkadian
    • QuickBooksQuickBooks
    information ordinal icon
    Start in the Sample company.
    1
    To complete this exercise, you must be in the Sample company. From your QBOA account, click the Gear icon on the top right corner of the screen, then select Sample company.
    alert ordinal icon
    Note that you will be logged out of your current account. If you are sure, click "Continue" to confirm.
    information ordinal icon
    Now you can start the exercise.

    Duke's Basketball Camp Account

    information ordinal icon
    First, take a look at Duke's customer account.
    2
    From the left navigation bar, hover over Sales, then select "Customers"
    3
    Click "Dukes Basketball Camp"
    information ordinal icon
    You know that Craig is refunding Duke for 2 rocks, but you need to find out how much Duke was charged for the rocks before recording the refund.
    4
    Click anywhere on the Invoice 1029 line
    5
    At the bottom of the pop-out drawer, click "Products and services"
    6
    Click "More details"
    information ordinal icon
    Here you can see that Duke was charged $12 per rock.
    7
    Click the X to close the pop-out drawer

    Record the Refund

    information ordinal icon
    Now, record the refund.
    8
    Click the "+ New" button
    9
    Click "Refund receipt"
    10
    In the Customer field, select "Dukes Basketball Camp"
    11
    In the Payment method field, select "Check"