SC.3.2c Issuing a Refund | Scribe

    SC.3.2c Issuing a Refund

    • 15 steps
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    Start in the Sample company.
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    To complete this exercise, you must be in the Sample company. From your QBOA account, click the Gear icon on the top right corner of the screen, then select Sample company.
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    Note that you will be logged out of your current account. If you are sure, click "Continue" to confirm.
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    Now you can start the exercise.

    Duke's Basketball Camp Account

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    First, take a look at Duke's customer account.
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    On the Left Nav Bar, hover over "Sales" and click "Customers"
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    Click "Dukes Basketball Camp"
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    You know that Craig is refunding Duke for 2 rocks, but you need to find out how much Duke was charged for the rocks before recording the refund.
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    Click anywhere on the invoice line.
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    At the bottom of the pop-out drawer, click "Products and services"
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    Click "More details"
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    Here you can see that Duke was charged $12 per rock.
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    Click the X to close the pop-out drawer.

    Record the Refund

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    Now, record the refund.
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    Click "+ New"
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    Click "Refund receipt"
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    From the customer dropdown, select "Dukes Basketball Camp"
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    In the Payment method field, select"Check"