STRY0028407 - ITSM - Incident - Simplify Incident Prioritization with Manual Priority Selection | Scribe

    STRY0028407 - ITSM - Incident - Simplify Incident Prioritization with Manual Priority Selection

    • Marry Vieira |
    • 0 steps |
    • 43 seconds
    Navigate to [https://cosmdev.service-now.com/esc](https://cosmdev.service-now.com/esc)
    Click "Get Help"
    Fullfil the incident form
    Select a priority level, in this case "P3" "this is a blocker for just me"
    Click "Submit"
    Copy the incident number
    On the main instance search for the Incident number
    Check that there is no Urgency or Impact on the form,
    You can see the same results by going to Self-Service & selecting the incident you created and checking the incident form.
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