Sending data logs when you encounter a bug helps our development team identify the issue. You should send the logs immediately after the error occurs
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From the Cleaning Standards log in screen, tap "Logs"
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Tap "Application Logs"
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Tap "Send Logs"
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Tap "Send Data"
Don't use **Send Email** from your tablet; they aren't usually configured for email
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Tap "OK"
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Email [[email protected]](mailto:[email protected]) with a description of the problem, and to let them know you've send the logs. Please include the following in your email:
- The name of the system you're using (Cleaning Standards)
- The operating system (iOS or Android)
- The the app version number. You can find this in the bottom corner of the log in screen of the app
- A full description of the problem, including (where possible):
- Steps to replicate the problem
- Example of what’s causing the issue, including the ID if available (e.g.: the specific item or location)
- A full screenshot or picture
- The impact of the issue – how many users are affected and how frequently is the issue occurring?
- Any steps you’ve taken to resolve the problem