Send Cleaning Standards Data Logs (iOS) | Scribe

    Send Cleaning Standards Data Logs (iOS)

    • Lucy Sonner |
    • 6 steps |
    • 34 seconds
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      Sending data logs when you encounter a bug helps our development team identify the issue. You should send the logs immediately after the error occurs
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      From the Cleaning Standards log in screen, tap "Logs"
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      Tap "Application Logs"
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      Tap "Send Logs"
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      Tap "Send Data"
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      Don't use **Send Email** from your tablet; they aren't usually configured for email
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      Tap "OK"
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      Email [[email protected]](mailto:[email protected]) with a description of the problem, and to let them know you've send the logs. Please include the following in your email: - The name of the system you're using (Cleaning Standards) - The operating system (iOS or Android) - The the app version number. You can find this in the bottom corner of the log in screen of the app - A full description of the problem, including (where possible): - Steps to replicate the problem - Example of what’s causing the issue, including the ID if available (e.g.: the specific item or location) - A full screenshot or picture - The impact of the issue – how many users are affected and how frequently is the issue occurring? - Any steps you’ve taken to resolve the problem