Send Payment Link in Touch | Scribe

    Send Payment Link in Touch

    • Tierany Seriflame |
    • 12 steps |
    • 30 seconds

      Lookup Reservation

      1
      Click [[Find Reservation]]
      2
      **Enter Reservation ID #**
      3
      Click [[Search]]

      Tools - Payment Link

      4
      Click [[Tools]] menu
      5
      Click [[Payment Link]]
      6
      Click [[Send Payment Link ]]screen[[ ]]
      7
      **Un-Check or Check the recipient to receive the payment link and verify the email address is correct.**
      8
      Click [[Send Email]]
      9
      Click [[Close]]
      10
      **You're returned to the Reservation Results screen after clicking close.**

      Guest View

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      Once the payment link is sent, the guest will receive the email very quickly. \ \ Advise to Check Spam if they do not see it within a minute/60 seconds. \ \ Encourage guests to mark our email domain [@windstarcruises.com](mailto:[email protected]) as a safe / allow list in their email.
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      Note that the payment link expires 72 hours after this e-mail is sent regardless if payment(s) are completed or not.
      11
      Recipient will click the [[Payment Link]] in the email and it will take them directly to the Payment Options.
      12
      1. **Select Payer if different than Guest 1** 2. **Select radio button next to payment option** 3. Must [[✅check]] and accept **Terms & Conditions** 4. Must [[✅check]] and accept **Passage Contract** 5. [[Apply ]]
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      Windstar Agent may refresh the reservation once payment is applied if caller is paying while on the phone.
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      6/20/2024 | At this time, **the Invoice must still be sent to the caller who is paying by the WS Agent.** \ \ In the near future, the Invoices will send automatically - please stay tuned for this feature.