Sending RPM Information/Brochure via Email | Scribe

    Sending RPM Information/Brochure via Email

    • Shruthi Srinath |
    • 26 steps |
    • 2 minutes
    information ordinal icon
    RPM Information/ Brochure can be sent to a patient only through Email. We cannot mail it to the patients.
    1
    Navigate to [https://secure.helpscout.net/conversation/2741812643/163917?viewId=8278782](https://secure.helpscout.net/conversation/2741812643/163917?viewId=8278782)
    2
    Click on the patient Evelyn link or \ Copy the patient's full name/GUID **(Press [[ctrl]] + [[c]] )** and open the patient profile in admin view
    3
    Access the RPM form using the link below.\ <https://docs.google.com/forms/d/e/1FAIpQLSedMrgbyZXiWhdBKgmy6g5x-1aUUVJb7oBwCX1cyNuvH6oJEw/viewform>
    4
    You will arrive at a form where we submit the patient details to send the RPM information via email address.
    5
    Ticket the mandatory block
    6
    Return to the patient's profile and copy the patient GUID. \ **Note: To copy, Press [[ctrl]] + [[c]]**
    7
    Return to the form and paste the information in the "Patient GUID" field.\ **Note: to paste, Press [[ctrl]] + [[shift]] + [[V]]**
    8
    Return to the patient's profile and copy the patient Full name\ **Note: To copy, Press [[ctrl]] + [[c]]**
    9
    Return to the form and paste the information in the "Patient Name" field.\ **Note: to paste, Press [[ctrl]] + [[shift]] + [[V]]**
    10
    Return to the Helpscout ticket and copy the patient provided email address\ **Note: To copy, Press [[ctrl]] + [[c]]**
    11
    Return to the form and paste the information in the "Patient Email" field. \ **Note: to paste, Press [[ctrl]] + [[shift]] + [[V]]**
    12
    Return to the patient's profile and copy the clinic name\ **Note: To copy, Press [[ctrl]] + [[c]]**
    13
    Return to the form and paste the information in the "Clinic Name" field.\ **Note: to paste, Press [[ctrl]] + [[shift]] + [[V]]**
    14
    Return to the patient's profile and copy the provider name\ **Note: To copy, Press [[ctrl]] + [[c]]**
    15
    Return to the form and paste the information in the "Provider Name" field.\ **Note: to paste, Press [[ctrl]] + [[shift]] + [[V]]**
    16
    Click "Submit"
    17
    You have successfully submitted the form to send RPM information via email.
    18
    Return to the Helpscout ticket and click on "reply."
    19
    Respond as below to the ticket.\ \ **Template to respond to the ticket:**\ I have arranged to send the RPM information to the patient's email address as requested. Please let us know if you need any further assistance; we are happy to help. Thank you.