Sending RPM Information/Brochure via Email | Scribe

    Sending RPM Information/Brochure via Email

    • Shruthi Srinath |
    • 26 steps |
    • 2 minutes
    • EvelynEvelyn
    • HelpscoutHelpscout
    • Google DocsGoogle Docs
    information ordinal icon
    RPM Information/ Brochure can be sent to a patient only through Email. We cannot mail it to the patients.
    1
    Navigate to [https://secure.helpscout.net/conversation/2741812643/163917?viewId=8278782](https://secure.helpscout.net/conversation/2741812643/163917?viewId=8278782)
    2
    Click on the patient Evelyn link or \ Copy the patient's full name/GUID **(Press [[ctrl]] + [[c]] )** and open the patient profile in admin view
    3
    Access the RPM form using the link below.\ <https://docs.google.com/forms/d/e/1FAIpQLSedMrgbyZXiWhdBKgmy6g5x-1aUUVJb7oBwCX1cyNuvH6oJEw/viewform>
    4
    You will arrive at a form where we submit the patient details to send the RPM information via email address.
    5
    Ticket the mandatory block
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    Return to the patient's profile and copy the patient GUID. \ **Note: To copy, Press [[ctrl]] + [[c]]**
    7
    Return to the form and paste the information in the "Patient GUID" field.\ **Note: to paste, Press [[ctrl]] + [[shift]] + [[V]]**
    8
    Return to the patient's profile and copy the patient Full name\ **Note: To copy, Press [[ctrl]] + [[c]]**
    9
    Return to the form and paste the information in the "Patient Name" field.\ **Note: to paste, Press [[ctrl]] + [[shift]] + [[V]]**
    10
    Return to the Helpscout ticket and copy the patient provided email address\ **Note: To copy, Press [[ctrl]] + [[c]]**
    11
    Return to the form and paste the information in the "Patient Email" field. \ **Note: to paste, Press [[ctrl]] + [[shift]] + [[V]]**
    12
    Return to the patient's profile and copy the clinic name\ **Note: To copy, Press [[ctrl]] + [[c]]**
    13
    Return to the form and paste the information in the "Clinic Name" field.\ **Note: to paste, Press [[ctrl]] + [[shift]] + [[V]]**
    14
    Return to the patient's profile and copy the provider name\ **Note: To copy, Press [[ctrl]] + [[c]]**
    15
    Return to the form and paste the information in the "Provider Name" field.\ **Note: to paste, Press [[ctrl]] + [[shift]] + [[V]]**
    16
    Click "Submit"
    17
    You have successfully submitted the form to send RPM information via email.
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    Return to the Helpscout ticket and click on "reply."
    19
    Respond as below to the ticket.\ \ **Template to respond to the ticket:**\ I have arranged to send the RPM information to the patient's email address as requested. Please let us know if you need any further assistance; we are happy to help. Thank you.