Set up 'Ask for Feedback' Automation
DelightChat Product Team
15 steps
33 seconds
Delightchat
1
Once you’re logged in to DelightChat, go to the left-hand navigation bar.
2
Click "Marketing" or use this link:<https://app.delightchat.io/marketing>
3
Click "Automations" or use this link: <https://app.delightchat.io/marketing/automations>
4
Click "Ask For Feedback" Automation
5
Set the automation name as you prefer. By default, it's "Ask for Feedback"
6
Make sure the event trigger is selected as "Order Fulfilled"
7
Send the feedback message only under specific conditions, like certain collections or order values above a set amount.
You can leave the Entry Condition blank to send the message for all orders.
8
Use ‘Exit Conditions’ to skip messages, e.g., select ‘Order Cancelled’ to stop sending if the order is cancelled.
You can leave the Exit Condition blank to send the message for all orders.
9
Decide how soon after order fulfilment the message should go out
10
Choose a pre-approved template for the automation
11
Now, let's choose the corresponding values for each variable.
12
Click ‘Customer First Name’ for the first variable here
13
Click ‘Brand Name’ for the second variable.
14
Enable the automation.
15
Click "Save".
Set up 'Ask for Feedback' Automation
DelightChat Product Team
15 steps
33 seconds
Delightchat
1
Once you’re logged in to DelightChat, go to the left-hand navigation bar.
2
Click "Marketing" or use this link:<https://app.delightchat.io/marketing>
3
Click "Automations" or use this link: <https://app.delightchat.io/marketing/automations>
4
Click "Ask For Feedback" Automation
5
Set the automation name as you prefer. By default, it's "Ask for Feedback"
6
Make sure the event trigger is selected as "Order Fulfilled"
7
Send the feedback message only under specific conditions, like certain collections or order values above a set amount.
You can leave the Entry Condition blank to send the message for all orders.
8
Use ‘Exit Conditions’ to skip messages, e.g., select ‘Order Cancelled’ to stop sending if the order is cancelled.
You can leave the Exit Condition blank to send the message for all orders.
9
Decide how soon after order fulfilment the message should go out
10
Choose a pre-approved template for the automation
11
Now, let's choose the corresponding values for each variable.
12
Click ‘Customer First Name’ for the first variable here
13
Click ‘Brand Name’ for the second variable.
14
Enable the automation.
15
Click "Save".
