Set up Auto Opt-Outs in DelightChat
DelightChat Product Team
20 steps
46 seconds
Delightchat
1
From the left-hand navigation bar, go to Workflows.
2
Click "New Rule"
3
Give the workflow a name for easy identification
4
Click "Choose Support Channels"
5
Choose the WhatsApp channel where you want the auto opt-out flow to work.
6
Click "Choose Option" on the right.
7
And choose both 'New ticket created' and 'New message in a ticket'.
- **New Ticket Created** – Triggers when a customer messages you for the first time and a fresh ticket is opened. - **New Message in a Ticket** – Triggers when an existing customer sends another message in an already open ticket
8
Then, under the IF condition, click 'Choose option' and select 'Message body'
9
And then choose 'Contains any of'.
10
Now enter the keywords you want the opt-out flow to trigger on: STOP,Stop,stop,Unsubscribe,UNSUBSCRIBE,unsubscribe
Don’t add spaces before or after the commas. Enter values like ‘apple,banana,orange’, not ‘apple, banana, orange’.
11
Next, Click "+ Add Condition"
12
Choose "1st reply to an automation/broadcast"
13
Next, under the THEN condition, choose 'Opt out'.
14
Click "Optout"
15
Next Click "+ Add Action"
16
Click "Auto reply"
17
Then add the message you want to send your customers when they are opted out.
18
Check the box that says 'Send auto-reply once per ticket per day'
19
Turn the workflow "ON"
20
And Click "Save Rule"
Set up Auto Opt-Outs in DelightChat
DelightChat Product Team
20 steps
46 seconds
Delightchat
1
From the left-hand navigation bar, go to Workflows.
2
Click "New Rule"
3
Give the workflow a name for easy identification
4
Click "Choose Support Channels"
5
Choose the WhatsApp channel where you want the auto opt-out flow to work.
6
Click "Choose Option" on the right.
7
And choose both 'New ticket created' and 'New message in a ticket'.
- **New Ticket Created** – Triggers when a customer messages you for the first time and a fresh ticket is opened. - **New Message in a Ticket** – Triggers when an existing customer sends another message in an already open ticket
8
Then, under the IF condition, click 'Choose option' and select 'Message body'
9
And then choose 'Contains any of'.
10
Now enter the keywords you want the opt-out flow to trigger on: STOP,Stop,stop,Unsubscribe,UNSUBSCRIBE,unsubscribe
Don’t add spaces before or after the commas. Enter values like ‘apple,banana,orange’, not ‘apple, banana, orange’.
11
Next, Click "+ Add Condition"
12
Choose "1st reply to an automation/broadcast"
13
Next, under the THEN condition, choose 'Opt out'.
14
Click "Optout"
15
Next Click "+ Add Action"
16
Click "Auto reply"
17
Then add the message you want to send your customers when they are opted out.
18
Check the box that says 'Send auto-reply once per ticket per day'
19
Turn the workflow "ON"
20
And Click "Save Rule"
