Set up NSH Email and Network Access for a PFA

Open your web browser and go to <https://ictservices.nshealth.ca/assystnet/> or double-click the "IT Self-Service button on your NSH computer's desktop. Type in the username and password you use to log into your NSH computer and email accounts, then click "Sign In" or hit the Enter key.

Click "Services and Support", then click "Access"

Click "User Access"

Click "Setup User Account"

**Approver:** Type the name of the Approver in the Approver field. Suggested approvers will appear based on what you type. Select the appropriate Approver.

If you can't find the appropriate Approver, click the magnifying icon and use the search tool to find them.

**Reason for Request:** choose "Volunteer"

**First Name, Middle Name, Last Name:** Type in the PFA's name **Phone Number:** Type in the PFA's phone number **Email Required:** Choose "Yes"

**Have an IWK/NSH Email Address before:** If the PFA does not already have an NSH email account, choose "No" for this field. If the PFA already has an NSH email account but it was shut down due to inactivity, choose "Yes" for this field and enter their existing NSH email address in the "**Provide email address**" box that appears.

**Job Title:** Type in "Patient Family Advisor" **Department:** Type in the department associated with **the team the PFA has joined** (such as Palliative Care, Public Health, Continuing Care, etc) **Physician or Resident:** Select "No"

**NSH/IWK Employee (paid through SAP):** Select "No" **Cost Centre:** Type in the Cost Centre number associated with the team the PFA has joined **Primary Site Facility:** In the dropdown, select the NSH site or facility closest to where the PFA lives. You can also type an NSH site name in the box and suggestions will appear matching what you type. **Secondary Site Facility:** Leave blank

**Effective Date:** use the date picker to choose the date the PFA joined the team, committee or council. **End Date:** If you know when the PFA's term on the team, committee or council will end, use the date picker to select that date. This will shut down their email account upon that date. **Network (login/AD) Email Options:** Select "Network & Email"

Leave the remaining fields blank/unchecked, read the Privacy Notice, then click "Submit" to submit the request.