Setting Up A Partially Paid Order Automation In DelightChat

Learn how to configure automated notifications for customers with partially paid orders using DelightChat. This guide walks you through setting up specific event triggers and entry conditions to ensure your customers receive timely updates about their transactions.

DelightChat Product Team
8 steps
2 minutes

Delightchat

Login to the DelightChat, click on **Marketing**, go to **Automations**, click **Create New Automation**, and select **Shopify Triggers**.

Set the automation name

Under **Choose Event Trigger**, select: **New Order**

Under **Entry Condition**, add the below condition: **Payment status of order → Partially paid.** This ensures the automation is triggered only for orders where the payment status is partially paid.

Set the message sending delay as required and select the Message Template from dropdown.

Map the variables based on the template requirement. In this example, map the variables 1 as: **Customer First Name** and 2 as **Order Number**.

Map variable [[3]] to "Amount Paid" and variable [[4]] to "Amount Due".

Enable the automation and click Save.