Before you begin:

1. Remember to refer to our [Best Practices Guide](https://scribehow.com/shared/Workflows_Best_Practices__vu27TN7dTkGbKuzfdMHtnQ?referrer=documents) for our suggestions when editing Workflows!
2. Watch this [video tour](https://wodify.hubs.vidyard.com/watch/gWX2SEw6vvo4E5KRGEPHLu?) of the Workflows Builder!

Log into Wodify and access the Workflow Builder.

You can find this workflow by:

- Going to your Location Project
- Wodify Bundles folder
- Universal folder
- Membership Management folder
- Recipes folder

Click on the recipe called Hold Ending Notification

Click Edit to be brought into the Editor mode.

- **Start:** This process begins when a client's membership is put on hold.
- **Automatic Reminder:** The system automatically sends a message to the client before their hold ends.
- **Get Clients Back:** This friendly reminder helps clients plan their return and keeps them connected to your business.
- **Error Handling:** If any issues occur, you'll receive an email alert. If you need help, just forward that email to [support@wodify.com](mailto:support@wodify.com).

Two days before a client's membership hold ends, they'll receive a message. You can easily personalize this message to sound more like your business! Here's how:

- **Click "Step 10: Send In-App Chat."** This opens up the message settings.
- **Find the "Message" section.**
- **Update the message with your own wording.**

*Customization Example:*

"We've missed you, \[Client Name\]! Your hold is almost over, and we're looking forward to seeing you back in the studio."

Tip! Not familiar with In-App Chat? Check out this [help article](https://help.wodify.com/hc/en-us/articles/10575390410007-In-App-Chat) explaining the feature!

*In-App Chat is available on our Grow, Promote, and Free Unlimited tiers.*

**Important:** Remember to customize the messages in **both Step 10 and Step 12**. Step 10 is for clients with an assigned owner, and Step 12 is for those without.

Click "Save" to save any changes you've made and click "Exit" to leave editor mode

Hold Ending Notice
RECIPE
TEST JOBS
Save
Test recipe
Refresh
Exit

Don't forget to click "Start Recipe" to activate!

Projects
Rowan Beiter Demo/Wodify Bundles/Universal/Membership Management/Recipes
Hold Ending Notice
: Recipe
Hold Ending Notice
Edit recipe
Start recipe

Wodify

This process automates client communication regarding membership holds. When a hold is placed on an account, this system triggers a notification to the client as the hold period nears its end. This proactive reminder serves to:

1. Inform the client of the hold's expiration date.
2. Encourage them to resume their active membership.
3. Reduce the likelihood of membership cancellations due to forgotten holds.

Sending Automated Hold Ending Notifications