Before you begin:

1. Remember to refer to our [Best Practices Guide](https://scribehow.com/shared/Workflows_Best_Practices__vu27TN7dTkGbKuzfdMHtnQ?referrer=documents) for our suggestions when editing Workflows!
2. Watch this [video tour](https://wodify.hubs.vidyard.com/watch/gWX2SEw6vvo4E5KRGEPHLu?) of the Workflows Builder!

Log into Wodify and access the Workflow Builder.

You can find this workflow by:

- Going to your Location Project
- Wodify Bundles folder
- Your industry folder type (Functional Fitness, Jiu Jitsu, Universal)
- Lead Nurture folder
- Recipes folder

Click on the recipe called No Show Flow - Intro Class

Be sure to click EDIT RECIPE to open the editor portion of the builder.

This recipe will trigger when a leads booked class reservation status switches from reserved to no-show (**Step 1**). This workflow will let the lead know that we missed them and encourage them to book again.

*Please note: a lead will automatically be marked as a no show 2 hours after class if they have not been signed in.*

As always, **Step 2** shows the error monitoring. As a reminder, when an error occurs, the workflow will stop, and you will get an email that details the errors. If you cannot troubleshoot on your own, forward the email to support@wodify.com

**Step 3** will enroll the lead in the workflow.

**Step 4** will check to see if the lead has been signed in yet, or has reserved a new class.

If the lead has taken actions to repair the no show, **Steps 5-6** will remove the lead from the workflow.

If at this time the lead is still marked as a no-show, the workflow will move to **Step 8.**

3
Enroll Lead in Workflow
Enrolls lead in the workflow
4
Call Functional Fitness | Lead Nurture | FUNC | Check enrollment, Check if Lead Status =! New, Contacted, or Trial, Check for Booking or Reservations =>0, Return Lead, Booking and Reservations Info
Check if a class has been reserved or signed in
5
IF 
Is Stop Job
Step 4
 is true
If a class has been reserved or signed in, stop the workflow. If not, continue the workflow.
Yes
No
6
STOP job
Stops the workflow
7
Get Lead Waiver Q&A
Pulls information from signed waiver.
8
IF 
Coach
Step 1
 is present
Check for coach and if coach is present continue down 'YES' branch. If not, go to 'NO' branch
Yes
No
9
Get Employee
Pulls coach information
10
Send Email: Lead-[Functional Fitness,Generic]-Class-We Missed You, First Name!
Sends email to lead
11
Create Task: Trial Class No-Show Call 1:
Creates a task for the coach
ERROR FOUND?
Yes

**Step 8** will check to see if there is a coach assigned to the class the lead no-showed.

If YES, the workflow will move to **Steps 9-12.**

If there is no coach assigned, the workflow will move to **Steps 14-16.**

3
Enroll Lead in Workflow
Enrolls lead in the workflow
4
Call Functional Fitness | Lead Nurture | FUNC | Check enrollment, Check if Lead Status =! New, Contacted, or Trial, Check for Booking or Reservations =>0, Return Lead, Booking and Reservations Info
Check if a class has been reserved or signed in
5
IF 
Is Stop Job
Step 4
 is true
If a class has been reserved or signed in, stop the workflow. If not, continue the workflow.
Yes
No
6
STOP job
Stops the workflow
7
Get Lead Waiver Q&A
Pulls information from signed waiver.
8
IF 
Coach
Step 1
 is present
Check for coach and if coach is present continue down 'YES' branch. If not, go to 'NO' branch
Yes
No
9
Get Employee
Pulls coach information
10
Send Email: Lead-[Functional Fitness,Generic]-Class-We Missed You, First Name!
Sends email to lead
11
Create Task: Trial Class No-Show Call 1:
Creates a task for the coach
12
Send SMS
Send SMS to lead
13
ELSE do the following steps
When coach is not present, continue down this branch.
14
Send Email: Lead-[Functional Fitness,Generic]-Class-We Missed You, First Name!
Sends email to lead
15
Create Task: Trial Class No-Show Call 1:
Creates a task for any admin
16
Send SMS
Sends SMS to lead
17
Wait for specified length of time
Wait for 2 days
18
Call Functional Fitness | Lead Nurture | FUNC | Check enrollment, Check if Lead Status =! New, Contacted, or Trial, Check for Booking or Reservations =>0, Return Lead, Booking and Reservations Info
Check if a class has been reserved or signed in
ERROR FOUND?
Yes

**Step 9** will pull the assigned coaches information.

**Step 10** will send an email to the lead letting them know they were missed and sign it from the coach.

*This email can be found and edited by going to Workflows &gt; Email Templates and searching the template name "We Missed You"*

**Step 11** will create a task to call the lead to get them to rebook and assign it to the coach.

**Step 12** will send a text message to the lead and sign it from the coach.

*Pro-tip: If you click into an SMS task, you can edit what the text message reads by scrolling to the message section!*

If there was no coach assigned, **Steps 14 and 16** will send the same email and text but sign them from the business rather than a coach. The task in **Step 15** will be assigned to an individual staff member or group of staff members based on your settings.

The workflow will then wait two days before continuing.

If the lead is still listed as no-showed and has not rebooked, **Steps 23-24** will assign a second task to the coach to call the lead and get them to book.

If there is no coach assigned to the class, **Step 26** will assign the same task to a single employee or a group of employees based on your settings.

13
ELSE do the following steps
When coach is not present, continue down this branch.
15
Create Task: Trial Class No-Show Call 1:
Creates a task for any admin
16
Send SMS
Sends SMS to lead
17
Wait for specified length of time
Wait for 2 days
18
Call Functional Fitness | Lead Nurture | FUNC | Check enrollment, Check if Lead Status =! New, Contacted, or Trial, Check for Booking or Reservations =>0, Return Lead, Booking and Reservations Info
Check if a class has been reserved or signed in
19
IF 
Is Stop Job
Step 18
 is true
If a class has been reserved or signed in, stop the workflow. If not, continue the workflow.
Yes
No
20
STOP job
Stops the workflow
21
Get Lead Waiver Q&A
Pulls information from signed waiver.
22
IF 
Coach
Step 18
 is present
Check for coach and if coach is present continue down 'YES' branch. If not, go to 'NO' branch
Yes
No
23
Get Employee
Pulls coach information
24
Create Task: Trial Class No-Show Call 2:
Creates a task for coach
25
ELSE do the following steps
When coach is not present, continue down this branch.
26
Create Task: Free Intro No-Show Call 2:
Creates task for any admin
27
Wait for specified length of time
Wait 1 day
28
Call Functional Fitness | Lead Nurture | FUNC | Check enrollment, Check if Lead Status =! New, Contacted, or Trial, Check for Booking or Reservations =>0, Return Lead, Booking and Reservations Info
Check if a class has been reserved or signed in
29
IF 
Is Stop Job
Step 28
 is true
If a class has been reserved or signed in, stop the workflow. If not, continue the workflow.
Yes
No
30
STOP job
Stops the workflow
31
IF 
Coach
Step 28
 is present
Check for coach and if coach is present continue down 'YES' branch. If not, go to 'NO' branch
Yes
No
ERROR FOUND?
Yes

The workflow will then wait another 2 days before continuing.

If the lead still has not rebooked, **Steps 32-24** will send a text message and an email to the lead signed from the coach trying to get them to rebook.

If there is no coach assigned to the class, **Steps 36-37** will send the same text and email signed from the business.

25
ELSE do the following steps
When coach is not present, continue down this branch.
26
Create Task: Free Intro No-Show Call 2:
Creates task for any admin
27
Wait for specified length of time
Wait 1 day
28
Call Functional Fitness | Lead Nurture | FUNC | Check enrollment, Check if Lead Status =! New, Contacted, or Trial, Check for Booking or Reservations =>0, Return Lead, Booking and Reservations Info
Check if a class has been reserved or signed in
29
IF 
Is Stop Job
Step 28
 is true
If a class has been reserved or signed in, stop the workflow. If not, continue the workflow.
Yes
No
30
STOP job
Stops the workflow
31
IF 
Coach
Step 28
 is present
Check for coach and if coach is present continue down 'YES' branch. If not, go to 'NO' branch
Yes
No
32
Get Employee
Pulls coach information
33
Send SMS
Sends SMS to lead
34
Send Email: Lead-[Functional Fitness]-Class-Ready for class, First Name?
Sends email to lead
35
ELSE do the following steps
When coach is not present, continue down this branch.
36
Send SMS
Sends SMS to lead
37
Send Email: Lead-[Functional Fitness]-Class-Ready for class, First Name?
Sends email to lead
38
Wait for specified length of time
Wait 2 days
39
Call Functional Fitness | Lead Nurture | FUNC | Check enrollment, Check if Lead Status =! New, Contacted, or Trial, Check for Booking or Reservations =>0, Return Lead, Booking and Reservations Info
Check if a class has been reserved or signed in
40
IF 
Is Stop Job
Step 39
 is true
If a class has been reserved or signed in, stop the workflow. If not, continue the workflow.
Yes
No
41
STOP job
Stops the workflow
ERROR FOUND?
Yes

The workflow will then wait another 2 days before continuing.

If the lead still has not been rebooked, **Steps 43-44** will assign a task to the coach to disposition the lead as Disqualified.

*Pro-tip: If you have the Lead Conversion Catalyst workflow active, marking a lead disqualified will automatically enroll them into a 300 day outreach workflow!*

**Step 46** will assign the task to a single employee or a group of employees based on your settings.

35
ELSE do the following steps
When coach is not present, continue down this branch.
36
Send SMS
Sends SMS to lead
37
Send Email: Lead-[Functional Fitness]-Class-Ready for class, First Name?
Sends email to lead
38
Wait for specified length of time
Wait 2 days
39
Call Functional Fitness | Lead Nurture | FUNC | Check enrollment, Check if Lead Status =! New, Contacted, or Trial, Check for Booking or Reservations =>0, Return Lead, Booking and Reservations Info
Check if a class has been reserved or signed in
40
IF 
Is Stop Job
Step 39
 is true
If a class has been reserved or signed in, stop the workflow. If not, continue the workflow.
Yes
No
41
STOP job
Stops the workflow
42
IF 
Coach
Step 39
 is present
Check for coach and if coach is present continue down 'YES' branch. If not, go to 'NO' branch
Yes
No
43
Get Employee
Pulls coach information
44
Create Task: Disposition Trial No-Show:
Creates a task for Coach
45
ELSE do the following steps
When coach is not present, continue down this branch.
46
Create Task: Disposition Trial No-Show:
Creates a task for any admin
ERROR FOUND?
Yes

Click "Save" to save any changes you've made.

No Show Flow- Intro Class
RECIPE
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Projects
Rowan Beiter Demo/Wodify Bundles/Functional Fitness/Lead Nurture/Recipes
No Show Flow- Intro Class
: Recipe
No Show Flow- Intro Class
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Setting Up the No-Show Flow - Intro Class Recipe