Setting Up a Specific Cancellation Policy

If you have different cancellation policies throughout the year, you need to set a Default cancellation policy at rate plan level, and you must configure the different time frames (exceptions) from the Contracts module. Please note that it’s your responsibility to update the time frames when they expire, if policies expire the default one will apply at all times.

15 steps
2 minutes

Hyperguest

**In absence of a default policy a non-refundable policy will apply.**

Creating a Rate Plan Level Cancellation Policy

Click **Contracts** in the upper menu.

Under Contracts you will find below options:\ \ -***Contracts****: Specifies distribution terms between a supply (property/org level) and a specific demand partner.\* -**Marketplace**: Set distribution rules between a supply (property/org level) that apply to the marketplace or multiple demand partners.\ \ *You may need to apply a different cancellation policy in a specific contract, and a different one at the Marketplace level. For both sections the process is the same.*

On the left sidebar click either the "**Marketplace**" or "**Contracts**"

Creating Marketplace Level Cancellation Policies

Cancellation policies set at **Organization Level** will automatically apply across the entire organization. However, if a cancellation policy is created at **Property Level**, it will apply **only to that specific Property**.

Go to the Marketplace menu and click on the "**Supply partner**" field. Enter the name of your **Property** or **Organization.**

From **Default terms** section click the "**ADD**" button on the right

Enter the **Title** of your new **Default Term** with a descriptive name.

Click the "**Select condition**" field and choose "**Rate plan Code**"

Choose the "**Is one of**" and "**Enter codes**" field and select the rate from the drop-down menu. ***If the code does not appear, please check that the rate plan has no Privacy.***

You can check the rate plan code by navigating to **Property > Rate Plans > Code**

Under the condition section click "**Add condition**" and select "**Stay Dates**"\ Choose **Between** to enter the date range of the condition.

Click the "**Select action**" drop-down and choose "**Apply cancellation policy**"

The next drop-down menu will allow you to choose if the Policy is **Non-refundable, Fully Refundable** or **Custom** (Days before check-in)

If Custom, complete the "**Number of days before check-in**" field, the **Penalty** and the **Charge Type.**

To add a remark to the booking click "**Add Action**" and select "**Add remark to the booking**"

Click the "**Title**" field and enter "Noshow" (if applicable) Click the "**Description**" field and write the penalty for no show

Check the "**Summary**" section to reconfirm the details

Click "**Save**" to publish your new Cancellation Policy.

If you are applying a cancellation policy from the **Organization/Chain level** but you want it to apply **only to specific properties**, you can add the condition “Property” is one of: “Property name”.

Setting Up a Specific Cancellation Policy

15 steps
2 minutes