Standard operating procedure - customer issue management

Created by Lauren from Scribe | 9 steps

Step 1: A customer issue has been received through Zendesk.

Tip: Ensure you have enabled Zendesk notifications to get an alert whenever a customer logs an issue.

Step 2: Navigate to your Zendesk agent dashboard

Step 3: Click on the new customer ticket

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Step 4: Go through the ticket details to find out which customer agent the ticket belongs to

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