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Standard operating procedure - customer issue management
Created by Lauren from Scribe
Step 1: A customer issue has been received through Zendesk.
Tip: Ensure you have enabled Zendesk notifications to get an alert whenever a customer logs an issue.
Step 2: Navigate to your Zendesk agent dashboard
Step 3: Click on the new customer ticket
Step 4: Go through the ticket details to find out which customer agent the ticket belongs to
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