Standard operating procedure - customer issue management | Scribe

    Standard operating procedure - customer issue management

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      Step 1: A customer issue has been received through Zendesk.
      Tip: Ensure you have enabled Zendesk notifications to get an alert whenever a customer logs an issue.
      Step 2: Navigate to your Zendesk agent dashboard
      Step 3: Click on the new customer ticket
      Step 4: Go through the ticket details to find out which customer agent the ticket belongs to
      Step 5: Click "Assignee"
      Step 6: Select the customer support agent to assign the ticket to
      Step 7: Click "Submit as Open"
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