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Step 1: A customer issue has been received through Zendesk.
Tip: Ensure you have enabled Zendesk notifications to get an alert whenever a customer logs an issue.
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Step 2: Navigate to your Zendesk agent dashboard
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Step 3: Click on the new customer ticket
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Step 4: Go through the ticket details to find out which customer agent the ticket belongs to
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Step 5: Click "Assignee"
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Step 6: Select the customer support agent to assign the ticket to
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Step 7: Click "Submit as Open"
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