Submit a proxy request | Scribe

    Submit a proxy request

    • Rachel Mumford |
    • 0 step |
    • 33 seconds
      Some patients may be unable to create their own Anima account, or would prefer not to create an account. Plus, Patients may continue to ring or visit the practice to seek help for their requests. You can still manage these patients' requests via Anima by submitting a request on their behalf (a proxy request, or an 'e-lite'). Click Next and we'll show you how.
      To submit a request on behalf of a patient, click the purple Create Request button at the top right of your Anima dashboard.
      To link the request to the patient, we'll search for the patient to see whether they already have an Anima account. Select whether you want to search for the patient's details using their NHS number, or by their name.
      Click the Search button.
      Then click "Begin Request"
      If the patient already has an Anima account, you will be able to submit a request for them straight away. Click on Admin, Medical, or Simple query and take them through the questions over the phone.
      Ask all the questions which come up on the screen - these are designed to gather the information which the practice needs to put together a management plan for the patient.
      If the patient on the phone does NOT have an Anima account, you can quickly create one for them. Fill in the details on the screen, then click 'Create new patient account'
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