Submitting a Help Desk ticket via FCM
- Kristine Lindo |
- 9 steps |
- 48 seconds
1
Navigate to <https://rma.healthcare/>
2
Click on the Avatar on the top right corner of the app.
3
Click "Ask for Help."
4
Click the "Name" field to enter in your name.
5
Click the "Email" field to enter in your email address. Please ensure this is typed in correctly; this is the email address our Help Desk will reply to.
6
Click the "Subject" field. Please remember to NOT include any PHI in the subject. This includes member name, CIN, DOB.
7
Click the Health Home to choose the HH in which the ticket is applicable.
8
Click the "Description" field to type in your message. **Please adhere to the content messaging and refrain from sending any PHI via the description.** This section is not secure or encrypted. As an alternative, Users can send the hyperlink of the member record, as screenshot below. **If PHI needs to be included in the message, please send a regular encrypted email to our Help Desk email address ([email protected]) instead.**
9
Click "Send Support Request" once you're done typing in the Help Desk message.
