Submitting a Payroll Incident Management Request via SAI360 - Duke Employees and Non-Compensatory Receipients | Scribe

    Submitting a Payroll Incident Management Request via SAI360 - Duke Employees and Non-Compensatory Receipients

    • Gwen Hall-DiFabio |
    • 15 steps |
    • 2 minutes

      Submitting a Incident Management Request

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      Duke employees and non-compensatory recipients should use this[ link](https://secure.compliance360.com/ext/L2dpgQHklQLqwjOqG79wMctCTacj7Lnr)to launch an incident management request. Multi-factor authentication is required.
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      The Payroll Internal Submission form launches with prepopulated information associated with the submitting employee.
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      Fields highlighted with a red asterisk are required.
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      In the Payroll Topics field, select the topic from the drop-down menu that best matches the nature of the submission.
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      Enter a contact **Phone.** This field is optional.
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      In the **Summary of Request,** enter the details of your question or request. Please make sure to include all pertinent details and specific information to assist Corporate Payroll with quickly answering your request.
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      Department Payroll Representatives should include the DUID, name, and business unit information when submitting tickets to address issues with the employees they support.
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      Once the **Summary of Request** field is complete, select **Save** to save the request or **Save and Close** to save and submit the request.
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      If you want to attach documents to the request, you must save it before proceeding.
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      If you need to add attachments, select **New** once you've saved the request.
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      Enter the **Name** of the file you are attaching and **Select File** to find the PDF form supporting the request.
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      Select **Close** to exit the attachment view.
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      Once you've added an attachment, you can select **Actions** to make changes to the attachment.
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      Select **Save and Close** to submit the request.
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      You will receive a message confirming you've successfully submitted the request. Follow the instructions on the screen.
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      The incident management system ***does not*** send a confirmation email upon submission.

      Response to a Incident Management Request

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      Corporate Payroll will respond to all requests from current Duke employees within the incident management system. Employees can anticipate receiving a response with two business days.
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      Employees will receive responses via an email from Duke Compliance Services. The subject will identify the item as a payroll request.