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Select **Scorecards & Elements** from the Control Panel\
Choose **Manage Reports**\
Click on **Scorecard Reports**

Shows the Scorecard’s categories, Objectives, Measures and Initiatives in a grid view. Objectives must be linked to a perspective and Measures and Initiatives must be linked to an Objective in order to show up here.

Categories
	
Objectives
	
Measures
	
Initiatives



Customer
	
Very Low Ticket Prices
	
Ticket price differential
	

Frequent Reliable Departures (Automatic Eval)
	
Average Number of Daily departures per route
	

Comparable To Other Travel
	
Customer Experience Survey
	
Build a business class program


Internal Processes
	
Direct Routes
	
% of tickets with direct routes
	
Purchase 5 new planes


Fast Ground Turnaround
	
Total amount of time at gate
	
Create new Employee Training


Good Locations
	
% of population served within 25 miles
	

Fun Experience
	
# customer complaints per 1,000 tickets
	

No Elites
	
% of customer airline travel with us
	

No Frills
	
Internal cost per flight (Department aggregate/MM)
	
Find new food service provider


Standard Fleet
	
Maintenance cost per 100K miles
	

High Utilization
	
% utilization
	
Airport Traffic Study (Milestone Roll Up)
Eastern Division


Financial
	
Increase Shareholder Value (Automatic Eval)
	
Revenue
	

Expenses
	

Net Profit
	

Learning & Growth
	
High Compensation
	
Average Wage
	
Redesign Employee Satisfaction Survey


Flexible Union Contracts
	
# Unionized job descriptions
	
Create new Employee Training


High Employee Ownership
	
% employee ownership
	
Create new HR hiring process
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BSC View
Upward Airlines Corporate
Categories
	
Objectives
	
Measures
	
Initiatives



Customer
	
Very Low Ticket Prices
	
Ticket price differential
	

Frequent Reliable Departures (Automatic Eval)
	
Average Number of Daily departures per route
	

Comparable To Other Travel
	
Customer Experience Survey
	
Build a business class program


Internal Processes
	
Direct Routes
	
% of tickets with direct routes
	
Purchase 5 new planes


Fast Ground Turnaround
	
Total amount of time at gate
	
Create new Employee Training


Good Locations
	
% of population served within 25 miles
	

Fun Experience
	
# customer complaints per 1,000 tickets
	

No Elites
	
% of customer airline travel with us
	

No Frills
	
Internal cost per flight (Department aggregate/MM)
	
Find new food service provider


Standard Fleet
	
Maintenance cost per 100K miles
	

High Utilization
	
% utilization
	
Airport Traffic Study (Milestone Roll Up)
Eastern Division


Financial
	
Increase Shareholder Value (Automatic Eval)
	
Revenue
	

Expenses
	

Net Profit
	

Learning & Growth
	
High Compensation
	
Average Wage
	
Redesign Employee Satisfaction Survey


Flexible Union Contracts
	
# Unionized job descriptions
	
Create new Employee Training


High Employee Ownership
	
% employee ownership
	
Create new HR hiring process
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Shows the Scorecard’s Objectives, Measures and Initiatives in a grid view. Measures and Initiatives must be linked to an Objective to show up here.

Default Grid
Upward Airlines Corporate
Objectives
	
Measures
	
Initiatives



Direct Routes
	
% of tickets with direct routes
	
Purchase 5 new planes


Very Low Ticket Prices
	
Ticket price differential
	

Frequent Reliable Departures (Automatic Eval)
	
Average Number of Daily departures per route
	

Comparable To Other Travel
	
Customer Experience Survey
	
Build a business class program


Increase Shareholder Value (Automatic Eval)
	
Revenue
	

Expenses
	

Net Profit
	

Fast Ground Turnaround
	
Total amount of time at gate
	
Create new Employee Training


Good Locations
	
% of population served within 25 miles
	

Fun Experience
	
# customer complaints per 1,000 tickets
	

No Elites
	
% of customer airline travel with us
	

No Frills
	
Internal cost per flight (Department aggregate/MM)
	
Find new food service provider


Standard Fleet
	
Maintenance cost per 100K miles
	

High Utilization
	
% utilization
	
Airport Traffic Study (Milestone Roll Up)
Eastern Division


High Compensation
	
Average Wage
	
Redesign Employee Satisfaction Survey


Flexible Union Contracts
	
# Unionized job descriptions
	
Create new Employee Training


High Employee Ownership
	
% employee ownership
	
Create new HR hiring process


New Objective
		
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Select **Scorecards & Elements** from the Control Panel\
Choose **Manage Reports**\
Click on **Objective Reports**

Shows all Objectives in the Scorecard in a grid view, along with their Owner, Reporting Period, and Analysis and Recommendations for the current period.

Objectives
	
Owner
	
Period
	
Analysis
	
Recommendations



Direct Routes
	
FM
Fernando Montenegro
	
Dec-17
	
Overflight permissions: Airlines often need to obtain permission from air traffic control to overfly other airspace. This process can be time-consuming and complex.
Weather delays: Direct routes are more susceptible to weather delays because they do not have the flexibility to divert to alternate airports.
	
Work closely with air traffic control: Airlines should work closely with air traffic control to obtain overflight permissions and minimize delays.
Monitor weather conditions: Airlines should closely monitor weather conditions and develop contingency plans in case of delays or cancellations.


Very Low Ticket Prices
	
	
2017
	
	


Frequent Reliable Departures (Automatic Eval)
	
	
Dec-17
	
	


Comparable To Other Travel
	
	
Dec-17
	
	


Increase Shareholder Value (Automatic Eval)
	
FM
Fernando Montenegro
	
Jan-21
	
	


Fast Ground Turnaround
	
	
Dec-17
	
	


Good Locations
	
	
Dec-17
	
	


Fun Experience
	
	
Dec-17
	
	


No Elites
	
	
Dec-17
	
	


No Frills
	
	
Dec-17
	
	


Standard Fleet
	
	
Dec-17
	
	


High Utilization
	
	
Dec-17
	
	


High Compensation
	
	
Dec-17
	
	


Flexible Union Contracts
	
	
Dec-17
	
	


High Employee Ownership
	
	
Dec-17
	
	


New Objective
	
FM
Fernando Montenegro
	
Dec-17
	
	
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Objectives
Upward Airlines Corporate
Objectives
	
Owner
	
Period
	
Analysis
	
Recommendations



Direct Routes
	
FM
Fernando Montenegro
	
Dec-17
	
Overflight permissions: Airlines often need to obtain permission from air traffic control to overfly other airspace. This process can be time-consuming and complex.
Weather delays: Direct routes are more susceptible to weather delays because they do not have the flexibility to divert to alternate airports.
	
Work closely with air traffic control: Airlines should work closely with air traffic control to obtain overflight permissions and minimize delays.
Monitor weather conditions: Airlines should closely monitor weather conditions and develop contingency plans in case of delays or cancellations.


Very Low Ticket Prices
	
	
2017
	
	


Frequent Reliable Departures (Automatic Eval)
	
	
Dec-17
	
	


Comparable To Other Travel
	
	
Dec-17
	
	


Increase Shareholder Value (Automatic Eval)
	
FM
Fernando Montenegro
	
Jan-21
	
	


Fast Ground Turnaround
	
	
Dec-17
	
	


Good Locations
	
	
Dec-17
	
	


Fun Experience
	
	
Dec-17
	
	


No Elites
	
	
Dec-17
	
	


No Frills
	
	
Dec-17
	
	


Standard Fleet
	
	
Dec-17
	
	


High Utilization
	
	
Dec-17
	
	


High Compensation
	
	
Dec-17
	
	


Flexible Union Contracts
	
	
Dec-17
	
	


High Employee Ownership
	
	
Dec-17
	
	


New Objective
	
FM
Fernando Montenegro
	
Dec-17
	
	
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Shows all objectives in the scorecard in a grid view, along with any child objectives located in other scorecards. Learn more about creating an [alignment matrix summary report here!](https://support.clearpointstrategy.com/en/articles/6860490-creating-an-alignment-matrix-summary-report)

Alignment Matrix
Upward Airlines Corporate
Upward Airlines Corporate
	
Eastern Division
	
Central Division
	
Western Division



Direct Routes
	
Shuttle Flights to Major Cities
Eastern Division
	
Direct Routes
Central Division
	
Direct Routes
Western Division


Direct Routes
Eastern Division
		
Relationship with Eastern U.S. airports
Western Division


Very Low Ticket Prices
		
Competitive Ticket Prices
Central Division
	
Competitive Ticket Prices
Western Division


Frequent Reliable Departures (Automatic Eval)
	
Reliable Departures
Eastern Division
	
Reliable Departures
Central Division
	
Reliable Departures
Western Division


Morning Departures
Eastern Division
		

Comparable To Other Travel
	
New Technology
Eastern Division
		
Flight Attendant Customer Service
Western Division


Increase Shareholder Value (Automatic Eval)
	
Profitability
Eastern Division
	
Profitability
Central Division
	
Profitability
Western Division


Fast Ground Turnaround
	
Ground Turnaround
Eastern Division
	
Ground Turnaround
Central Division
	
Ground Turnaround
Western Division


Good Locations
	
Good Locations
Eastern Division
	
Good locations
Central Division
	
Good locations
Western Division

		
Relationship with Eastern U.S. airports
Western Division


Fun Experience
	
New Technology
Eastern Division
		
Flight Attendant Customer Service
Western Division


No Elites
			

No Frills
	
No Frills
Eastern Division
	
No Frills
Central Division
	
No Frills
Western Division


Standard Fleet
			

High Utilization
			

High Compensation
	
Employee Compensation
Eastern Division
	
Employee Compensation
Central Division
	
Employee Compensation
Western Division

	
Retirement Benefits
Central Division
	

Flexible Union Contracts
			

High Employee Ownership
	
Employee Satisfaction
Eastern Division
	
Employee Satisfaction
Central Division
	
Leadership Training Program
Western Division

		
Employee Satisfaction
Western Division


New Objective
			
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Shows all Objectives in the Scorecard in a grid view, along with any Measures linked to child Objectives in other Scorecards.

Measure Alignment
Upward Airlines Corporate
Upward Airlines Corporate
	
Eastern Division
	
Central Division
	
Western Division



Direct Routes
	
% of tickets with direct routes
Eastern Division
	
% of tickets with direct routes
Central Division
	
% of tickets with direct routes
Western Division


Major cities with direct flights 3+ times per day
Eastern Division
		

# of new planes purchased
Eastern Division
		

Very Low Ticket Prices
		
Ticket price differential
Central Division
	
Ticket price differential
Western Division


Frequent Reliable Departures (Automatic Eval)
	
% of on time departures
Eastern Division
	
% of on time departures
Central Division
	
Rate of departures that leave on time
Western Division

	
Flight Cancellations
Central Division
	

Comparable To Other Travel
			
Customer Support Calls
Western Division


Increase Shareholder Value (Automatic Eval)
	
Income
Eastern Division
	
Expenses
Central Division
	
Costs
Western Division


Expenses
Eastern Division
	
Net Profit
Central Division
	
Revenue
Western Division


Net Profit
Eastern Division
	
Revenue
Central Division
	
Net Profit
Western Division


# of new planes purchased
Eastern Division
	
# of A-list priority customers
Central Division
	

Fast Ground Turnaround
	
Average plane turnaround time
Eastern Division
	
Time planes wait at gate
Central Division
	
Average plane turnaround time
Western Division

	
Flight Cancellations
Central Division
	

Good Locations
	
% of population served within 25 miles
Eastern Division
	
% of population served within 15 miles
Central Division
	
% of population served within 20 miles
Western Division


Fun Experience
			
Customer Support Calls
Western Division


No Elites
			

No Frills
	
Cost per plane trip
Eastern Division
	
Internal cost per flight
Central Division
	
Cost per plane trip
Western Division


Standard Fleet
			

High Utilization
			

High Compensation
	
Wage Growth
Eastern Division
	
% increase in employee wages
Central Division
	
% of employees who see themselves at Upward for 10+ years
Western

Shows all Objectives in the Scorecard in a grid view, along with any Initiatives linked to child Objectives in other Scorecards.

Initiative Alignment
Upward Airlines Corporate
Upward Airlines Corporate
	
Eastern Division
	
Central Division
	
Western Division



Direct Routes
	
Expand to serve two new locations
Eastern Division
		

Very Low Ticket Prices
		
Prepare for summer sale
Central Division
	

Frequent Reliable Departures (Automatic Eval)
	
Airport Traffic Study (Milestone Roll Up)
Eastern Division
	
Create New Training Program for Employees
Central Division
	
Build Employee Upskilling
Western Division


Create Upskilling for Employees
Eastern Division
		

Comparable To Other Travel
	
New website design
Eastern Division
		
Implement wifi on all planes
Western Division

		
Purchase new TV Screens
Western Division


Increase Shareholder Value (Automatic Eval)
		
Prepare for summer sale
Central Division
	

Fast Ground Turnaround
	
Airport Traffic Study (Milestone Roll Up)
Eastern Division
	
Create New Training Program for Employees
Central Division
	
Build Employee Upskilling
Western Division


Create Upskilling for Employees
Eastern Division
		

Good Locations
	
Expand to serve two new locations
Eastern Division
		

Fun Experience
	
New website design
Eastern Division
		
Implement wifi on all planes
Western Division

		
Purchase new TV Screens
Western Division


No Elites
			

No Frills
			

Standard Fleet
			

High Utilization
			

High Compensation
		
Employee Bonus Program
Central Division
	

Flexible Union Contracts
			

High Employee Ownership
	
Create New Employee Satisfaction Survey
Eastern Division
	
Hire Consultant to Design Employee Survey
Central Division
	
Redesign Employee Satisfaction Survey
Western Division


New Objective
			
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Select **Scorecards & Elements** from the Control Panel\
Choose **Manage Reports**\
Click on **Measure Reports**

Summary Reports - Explaining the default Summary Reports in ClearPoint

Scorecard Summary Reports

Scorecard

Default Grid

Objectives Summary Reports

Objectives

Alignment Matrix

Measure Alignment

Initiative Alignment

Measures Summary Reports

Measures