TROUBLESHOOTING: User Not Receiving Post-Audit Emails

Enter your username and password and click "Login".

Select Cleaning Standards

Click "Administration"

Click "Manage Users"

Find the required user and click "Assign Roles"

The user needs to have the "Audit Notifications" role

If the user doesn't have the "Audit Notifications" role, select it and click "Assign selected roles". The role will move to the left hand side of the table

Click "Assign Locations"

Locations need to be assigned at ward level for emails to be sent. Assigning all locations using the top-level tickboxes will only give the user access for auditing or dashboards.\ \ Open the location tree and assign the required wards using the tickboxes, or click "Assign All Wards"

Click "Administration"

Click "Notification Group Users"

The user needs to be assigned to a notification group.\ \ For more information on user groups, please click here: <https://scribehow.com/shared/Set_Notification_Group_Users_Automated_Emails__PopqlA5mTeyMdG-c9PCBJQ>

First select the required user group. Select the required user, click "**→**"and click "Save"