It is mandatory to provide a reason for all job rejections, cancellations, and resource removals. This allows for tracking and trend analysis using the integrated system reports
Navigate to Synbiotix
Enter your username and password and click "Login"
Select Helpdesk
Click "Administration"
Click "Task Cancellation / Removal Reasons"
Click "Add New"
Select the parent category for the removal reasons, if required
If the parent category required isn't listed, click "Add" and enter the new category name
A parent container isn't required, but can make things more organised if you have many reasons in the system
Enter the cancellation reason
The cancellation reason will be active by default. This means it can be used when cancelling tasks. Change the "Active" toggle to "NO" if you don't want it to be used (for example, if you are adding it ahead of time)
Click "Save"
Click the "edit" button
Make any changes as required.\ \ Please note you cannot delete a cancellation reason. This is to preserve historical data. You will need to make it inactive
Click "Save"