Tech Hub: Removing or Replacing Portal Users | Scribe

    Tech Hub: Removing or Replacing Portal Users

    • Jennifer Cardone |
    • 16 steps |
    • 2 minutes
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    Alert! If the Athletic Director for the institution requires updating please email the state office at: [[email protected]](mailto:[email protected]) to request assistance.
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    Navigate to [https://3c2a.my.site.com/schoolportal/s/](https://3c2a.my.site.com/schoolportal/s/)
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    Click "USER REQUEST"
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    Select Remove a User.
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    Provide the full name of the user to be removed.
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    Provide the Email Address of the User to be removed.
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    Provide the Phone Number of the User to be removed.
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    Select the Role of the Portal user to be removed.
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    Click "Next"
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    The state office will process the request within two (2) working days of the request.
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    The following are the sets to Replace or Update an Existing Portal User.
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    Tip! If the primary Portal User such as an AD and/or Eligibility Specialist has left the institution this is the process to follow to replace that portal user.
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    Click "Update Existing User"
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    Provide the full name of the user to be updated/replaced.
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    Provide the Email Address and Phone Number of the User to be updated/replaced.
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    Select their role in the system.
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    Click "Next"
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    The state office will process the request within two (2) working days of the request.