Members: Telehealth Call Volume Fix: Android Device | Scribe

    Members: Telehealth Call Volume Fix: Android Device

    • Porche Gourdine |
    • 4 steps |
    • 12 seconds
    1
    Adjust the volume on your device, by pushing the button on the side of your phone. To see more volume options, **click the three dots**.
    Adjust the volume on your device, by pushing the button on the side of your phone. To see more volume options, **click the three dots**.
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    Tip! When you are in a visit, the **In-call volume (phone icon)** or **Media volume (music note icon)** could influences audio. During the virtual call, adjust either volume to see if that improves the sound.
    2
    If no improvement in sound, tap on the **"More" (three dots)** button at the bottom of your screen in your telehealth visit.
    3
    Click on the **"Settings" (Gear)** icon.
    4
    Scroll down to the microphone settings, tap the dropdown arrow and select **"Speakerphone"**. The sound should project more after this.
    Scroll down to the microphone settings, tap the dropdown arrow and select **"Speakerphone"**. The sound should project more after this.